Uniphore and Altruist Join Forces to Revolutionize CX Related Articles Uniphore and Workair Partner to Bring Enterprise AI to Ireland 3 Ways QA Can Revolutionize Contact Centres Should Your Contact Centre Join the Cloud? © Chokniti-Studio - Shutterstock - 2209767987 Filed under - Contact Centre News, Uniphore Uniphore has announced a strategic partnership with Altruist Technologies Pvt Ltd., a prominent end-to-end solution provider in Business Process Outsourcing (BPO), Customer Management Outsourcing (CMO), and IT services. This collaboration aims to redefine Altruist Technologies’ customer experiences across various industries by leveraging Uniphore’s advanced U portfolio of contact centre AI solutions. Altruist, a prominent end-to-end solution provider, is set to leverage Uniphore’s advanced U portfolio, offering a comprehensive packaged solution for BPO management with AI as an innovative solution. This strategic partnership will play a crucial role in optimizing processes, enabling new capabilities, and delivering increased value to Altruist’s clients. Ravi Saraogi, Uniphore’s Co-founder & President of Asia, said, “Partnering with Altruist Technologies is a significant step towards creating effortless, data-driven customer experiences. Uniphore’s U portfolio which seamlessly integrates Emotion AI, Generative AI, Knowledge AI, and workflow automation, stands as a testament to our dedication to empowering enterprises. We are confident that the fusion of Uniphore’s innovative U product portfolio powered by its X Platform along with Altruist’s extensive experience in BPO, CMO, and IT services will catalyze a profound digital transformation. Together, we can deliver a superior and unparalleled experience that redefines industry standards for customer, agent and employee experiences.” Makesh Sankaran, CEO of Altruist Technologies, highlighted the strategic move towards Digital Transformation. “There is a huge need to understand customer intent and expectations along with an increasing need for better customer experiences and accurate resolutions. Our decision to partner with Uniphore was a strategic choice as Uniphore neatly bridges that requirement for us and for our clientele. As we have a large established presence in the Contact Centre space in India and an aggressive plan for global expansion, AI solutions have become the focus organization wide, and we look to Uniphore to bring us to the forefront as prime providers of these products.” Looking ahead, Mr. Sankaran said, “We envisage great synergy between Altruist and Uniphore with the end objective of optimum client satisfaction in the solutions rolled out.” The U product portfolio by Uniphore, focused on contact centre solutions, will empower Altruist to provide clients with advanced capabilities in analytics, automated responses, and the optimization of AI solutions within Customer Management and IT services. Uniphore’s U portfolio helps enterprises optimize their customer—and agent—experience, solve their biggest customer service challenges and unearth valuable opportunities to drive customer engagement, loyalty and revenue generation. This blog post has been re-published by kind permission of Uniphore – View the Original Article For more information about Uniphore - visit the Uniphore Website About Uniphore Uniphore has built the most comprehensive and powerful platform that combines conversational AI and automation, computer vision, emotion and tonal analysis, workflow automation, and RPA in a single integrated platform. Read other posts by Uniphore Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Uniphore Published On: 14th Dec 2023 Read more about - Contact Centre News, Uniphore Recommended Articles Uniphore and Workair Partner to Bring Enterprise AI to Ireland 3 Ways QA Can Revolutionize Contact Centres Should Your Contact Centre Join the Cloud? Related Reports Guide: Maximize the Value of Your Voice & Screen Data Guide: Solving Challenges with Generative AI Guide: How to Choose an AI-Powered Conversational Self-Service Solution eBook: The Future of AI for Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter