Upgrading Your Proactive Customer Service Strategy Filed under - Archived Content THE DATE: 20 July 2017 THE LOCATION: Blue Fin Venue, South Bank, London THE DESCRIPTION: Most organisations are still redesigning their customer journeys to match what matters to customers. A sustained focus on customer effort helps to pinpoint these priorities. Some are global regardless of sector or customer task such as immediate access and first time resolution. Others are contextual based on situation,task and personal preference. If removing the need for customers to make contact is the ultimate in reducing effort, then being proactive is the next best thing. Anticipating the need for an inbound call or message benefits both customer and brand. This masterclass provides the techniques and thinking time to reinvent your proactive service agenda. Overview Agenda Understanding customer effort and where it sits within journeys Using outside-in thinking to spot proactive service opportunities Drawing up your own list of opportunities Using service design thinking to proactively anticipate those needs How to incentivise employees and customers to join in Developing your own agenda for proactive communication and action The Cost: £595 – Early bird pricing and group discounts are available. Money back guarantee. Please enquire if you prefer an on-site version. THE ORGANISERS: Brainfood Consulting Author: Rachael Trickey Published On: 16th Jun 2017 - Last modified: 30th Oct 2017 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter