What Is Computer Telephony Integration (CTI)? Related Articles What Is CTI and Why Is It Important for Contact Centres? Definition: Contact Centre Jargon and Terminologies IP telephony: A guide to making it work effectively in your business Choosing Internet Telephony Software to Integrate with CCaaS © Mameraman - Shutterstock - 2242888611 Filed under - Definitions Computer Telephony Integration (CTI) is a method of connecting your telephone system to your database. Most commonly this will allow you to pop the caller’s details up on to the agent’s screen when the call connects (also known as a ‘screen pop’). CTI can also be used for a variety of applications, such as call routing. Despite huge business advantages, it often requires quite complex integration, and its deployment has subsequently been limited. Author: Robyn Coppell Published On: 3rd Feb 2023 Read more about - Definitions Recommended Articles What Is CTI and Why Is It Important for Contact Centres? Contact Centre Jargon and Terminologies IP telephony: A guide to making it work effectively in your business Choosing Internet Telephony Software to Integrate with CCaaS Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter