What Is Computer Telephony Integration (CTI)?

There is notebook with the word Computer Telephony Integration
1,664
Filed under - Definitions,

Computer Telephony Integration (CTI) is a method of connecting your telephone system to your database.

Most commonly this will allow you to pop the caller’s details up on to the agent’s screen when the call connects (also known as a ‘screen pop’).

CTI can also be used for a variety of applications, such as call routing.

Despite huge business advantages, it often requires quite complex integration, and its deployment has subsequently been limited.

Author: Robyn Coppell
Reviewed by: Megan Jones

Published On: 3rd Feb 2023 - Last modified: 25th Sep 2025
Read more about - Definitions,

Follow Us on LinkedIn

Recommended Articles

Computer Telephony Integration CTI
What Is CTI and Why Is It Important for Contact Centres?
Person holding a tablet with check boxes all over the screen
IP Telephony: A Guide to Making it Work Effectively in Your Business
jargon definition
Contact Centre Jargon and Terminologies
A picture of a light bulb launching (idea concept)
8x8 Launch Cloud Telephony Platform With Microsoft Teams