8×8 Launch Cloud Telephony Platform With Microsoft Teams

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Filed under - Contact Centre News,

8×8 have launched an enterprise-grade cloud telephony solution for Microsoft Teams environments, allowing organizations to scale and deliver work-from-anywhere communications.

8×8 Voice for Microsoft Teams delivers an enterprise-class and easy-to-administer global voice solution for IT leaders while keeping the Microsoft Teams experience unchanged for end users.

“Until now, enterprises adopting Microsoft Teams as their collaboration platform were hampered by the lack of a single, reliable global voice solution,” said Dejan Deklich, Chief Product Officer at 8×8, Inc.

“This not only increased the implementation and administration challenges for IT, but also required employees to use a different app for calls.”

A thumbnail photo of Dejan Deklich

Dejan Deklich

“We are dedicated to ensuring organizations meet their work-from-anywhere directives to increase responsiveness and resilience, while allowing employees to stay productive and effective in a mobile first world.”

“8×8 Voice for Microsoft Teams is the first truly global cloud telephony solution that seamlessly integrates with Microsoft Teams, and is the best solution on the market today, bar none.”

Enterprises standardizing on Office 365 want to maximize their investments by adopting Microsoft Teams for all employee collaboration requirements, inclusive of voice communications.

However, many organizations are concerned about using Microsoft Teams as their telephony solution due to the lack of advanced enterprise telephony features, contact center capabilities, and global support and reliability. 8×8 Voice for Microsoft Teams directly addresses these functional gaps.

“Ingram Micro is the largest distributor of Microsoft solutions worldwide with a vast network of partners who are trusted by organizations of all sizes to help solve their complex IT requirements and to drive business forward,” said Craig Weir, Director of Cloud Portfolio at Ingram Micro.

“By working closely with 8×8, our partners can now equip customers with industry-leading enterprise telephony that is seamlessly integrated with Microsoft Teams.”

“We’re excited by the opportunities that 8×8 Voice for Microsoft Teams present for our partners.”

Removing Complexity at a Global Scale

8×8 Voice for Microsoft Teams enables CIOs to drive Microsoft Teams usage while removing the burden and complexity of managing a large and complex on-premise telephony infrastructure.

The 8×8 offering provides IT with a single, global telephony solution across multiple countries and locations directly from any Microsoft Teams interface, including desktop and mobile apps.

8×8 Voice for Microsoft Teams provides cloud-to-cloud direct routing integration with the Microsoft Phone System to deliver improved voice quality.

Other benefits of the platforms include global calling plans, native contact center support, integration with third-party enterprise applications and call analytics.

8×8 Voice for Microsoft Teams

8×8 Voice for Microsoft Teams offers reliable enterprise-grade Public Switched Telephone Network (PSTN) connectivity, and leverages 8×8’s global infrastructure including regional, Microsoft-certified Session Border Controllers (SBC) across North America, Europe and Asia-Pacific.

Key features include:

  • Full-featured, centralized user management interface to synchronize Microsoft Teams users on the 8×8 telephony platform across the organization with a single click.
  • Global footprint with full PSTN support in 38 countries, unlimited calling plans to up to 47 countries, and direct inward dial (DID) and toll free numbers in more than 120 countries.
  • Easy integration with third-party business applications, such as Salesforce, Zendesk, NetSuite and Microsoft Dynamics 365, to automatically log all calls with the ability to attach details, recordings and speech analytics to any customer record.
  • Native contact center support enabling cross-functional collaboration between agents and functional area experts on Microsoft Teams apps.
  • Comprehensive reporting and analytics, including Speech Analytics and Quality Management, across all PSTN calls using the 8×8 communications platform.

8×8 X Series enables consistent voice calling capabilities across the enterprise unifying all telephony users, whether they are Microsoft Teams users or not, on one communications platform for ease of administration, enterprise-wide reporting and analytics.

This news story has been re-published by kind permission of 8×8 – View the original post

Author: Robyn Coppell

Published On: 10th Jun 2020
Read more about - Contact Centre News,

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