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Your opinion: hot desking

Published On: 4th Feb 2009 12:14

Does hot desking really work in a call centre?

Do you use it in your call centre?

It strikes me that hot desking soon turns in to permanent desking. People come in every day and always sit in the same space. And before too long you start to find that they add in all of their personal effects like calendar, magazines, photos, mugs and other general items.

Does it also make managing a team more difficult?

It also could cause problems if agents are allowed to eat and drink at their desks.
www.callcentrehelper.com/can-your-agents-eat-and-drink-at-their-desks-1588.htm

Is it really worth all of that effort, just to save a few desks?

What is your opinion? Please add your thoughts in an email to Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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