Does hot desking really work in a call centre?
Do you use it in your call centre?
It strikes me that hot desking soon turns in to permanent desking. People come in every day and always sit in the same space. And before too long you start to find that they add in all of their personal effects like calendar, magazines, photos, mugs and other general items.
Does it also make managing a team more difficult?
It also could cause problems if agents are allowed to eat and drink at their desks.
www.callcentrehelper.com/can-your-agents-eat-and-drink-at-their-desks-1588.htm
Is it really worth all of that effort, just to save a few desks?
What is your opinion? Please add your thoughts in an email to Call Centre Helper
