Champagne Moments is sponsored by Verint

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This month’s winner of a bottle of champagne

As a coach for BT I always encourage my teams to smile when they are on a call.

You can actually hear the change in an advisors voice when they smile and it also helps when dealing with a complaint.
It makes for a much nicer experience overall and EDCSM (event driven customer satisfaction measures) results have proved that it really works.
Deb Evans, BT Coach, Newport (South Wales)

Do you have a Champagne Moment to share with Call Centre Helper?
We’re looking for readers to give us pieces of advice they believe to be truly invaluable to the running of call centres.
If you are interested in putting together a couple of sentences that make up a really solid piece of advice, write to us at

We’re looking for suggestions relating to ANY AREA of the call centre business. It doesn’t matter whether you’re an agent or team leader with an exciting idea around motivating people, a trainer with a particularly interesting tip on boosting success rates in coaching, a technologist with some advice on implementing new kit, or a managing director wanting to offer up guidance on bringing in new business.
Whatever your area of business, and whatever your Champagne Moment, we want to hear from you.
And as an extra incentive, we’ll be sending a bottle of champagne to the author of the best tip every month.
So make sure you write in TODAY. After all, you could be toasting your Champagne Moment with a glass of bubbly tomorrow!

RULES AND CONDITIONS

• Please state your name, position and the company you work for when writing in
• Winning respondents will be notified by email in the first instance. We will contact each winner to ask them for a postal address to which we can send their bottle of champagne
• The editor and publisher’s decision is final when choosing the winning ‘Champagne Moment’ every month
• No cash alternative is available to the prize on offer

Champagne Moments is sponsored by Verint.

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Verint Witness Actionable Solutions offers the industry’s broadest suite of unified solutions for contact centres of virtually any size and configuration - from large, multi-site contact centres, virtual centres, and outsourced or offshore operations to smaller and mid-sized contact centres with fewer than 150 agents.Verint’s award-winning contact centre solutions and services enhance the quality of your customer-focused operations, with innovative products built by the leaders in contact centre performance and analytic technology, plus world-class consulting services, delivery, service, and support.To find out how Verint can help you please visit www.verint.com/contact_center/ or call 0845 843 7333.