The Top 25 positive words and phrases

Comments on: The Top 25 positive words and phrases

[...] Click here to see the Top 25 positive words & phrases [...]

Posted by Champagne Moments - Call Centre Tips | Call Centre Helper — 7 Jul 2008 @ 2:30 pm

Gauranteed

Posted by John Sullivan — 27 Jul 2008 @ 4:37 am

Because you are a valued client/customer

Posted by Anonymous — 19 Sep 2008 @ 12:21 pm

That’s a fantastic choice

Posted by Ben — 19 Sep 2008 @ 3:17 pm

Great !
Fantastic !
Perfect !
Marvelous !
Pretty well !

Your satisfaction is a great compliment for us Mr./Ms _____

Assuring you our best services Mr.Ms.___________. Have a great day ahead!

Posted by anil dogara — 17 Oct 2008 @ 10:01 am

CUSTOMER IS ALWAYS RIGHT

Posted by SYED RAFI ULLAH — 28 Oct 2008 @ 7:21 am

“Let’s have a look; I’ll not be a second”

“And that’ll all be with you on …”

But in response to above:

“I will surely ensure that…” sounds as if you’re getting tangled up…

and will either of you really be able to keep a straight face after “special customers like you”?

Posted by Not Convinced — 21 Nov 2008 @ 1:33 am

1) You can say that again

2) It is your right to know Sir

Posted by Alkali — 16 Feb 2009 @ 1:46 pm

To SYED RAFI ULLAH — 28 Oct 2008 @ 7:21 am;

Do you work in customer services? The customer is NOT always right.

Posted by KrisYork — 17 Feb 2009 @ 8:37 pm

Certainly.
With pleasure.
I’d be delightly to assist.
Would you mind waiting?

Posted by Kaj — 26 Feb 2009 @ 10:13 am

Words such as Great, Fantastic, Marvelous should be avoided as they produce an underlying psychology of exaggeration.

Posted by Colly Graham — 26 Feb 2009 @ 12:25 pm

Certainly, “sir/ma’am” I’d be happy to assist you with that today.

Also for proper a hold pattern you could use:

Do you mind holding 2-3 minutes while I research or process your request?

This way you are askign the caller permission to hold, you are giving them a reason for the hold, and your providing them an attainable timeframe for the hold.

Then when you return to the line:
“Sir/Ma’am, thank you for holding I appreciate your patience.”
This way you are acknowledging the imposition from the hold.

I am a trainer in a call center for a Mutual Fund Company and we are using a 3rd party business (Dalbar, Inc.) and they monitor and score our customer service skills.

Posted by Brian Pratt — 13 Mar 2009 @ 4:54 pm

I particular hate sir/madam/ma’am – please use their name, this, in my opinion creates a barrier that really doesn’t need to be there.

Agree with the comment about avoiding ‘great, fabulous, marvellous’ – just too much!

Speak to your customer like you would want to be spoken to and always tell them what you can do for them, not waht you can’t. Always try to offer as an alternative option where appropriate.

Many of our customers prefer to do/use……
What other customers have done/tried in your position is…..
Let’s look at this (very arm around and sorting it together)

Posted by Marie Rowney — 16 Apr 2009 @ 11:30 am

P.S.

I would steer away from definitely – unless you can really and absolutely, definitely do it……..

Posted by Marie Rowney — 16 Apr 2009 @ 11:31 am

P.S. again

commenting on Ben’s comment

“That’s one our most popular choices” – rather than fantastic

Posted by Marie Rowney — 16 Apr 2009 @ 11:34 am

We understand the value of your time.

Posted by Alex Brown — 27 Apr 2009 @ 6:51 pm

Can you please that?

Posted by Ela — 17 Jun 2009 @ 10:41 pm

Sorry for that. it should have read” Can you please repeat that?”

Posted by Ela — 17 Jun 2009 @ 10:53 pm

thank u

Posted by Anonymous — 21 Jun 2009 @ 1:41 pm

need advice

in a situation where the customer is facing dificulties due to company’s fault and no solution .what am i to do?how am i suppose talk my self out of it as call agent

Posted by prasanjith — 12 Jul 2009 @ 4:55 pm

Sounds very familiar…

What we need to do is basically listen to the customer, apologies for the great inconveniences, use all positive words & finally assure the customer that YOU will personally take this matter up (give your name & employee no.) & tell the customer you will call him back before the days end to update on his case status. Then you do just that & do call the customer back even if you do not have an immediate resolution as any human being, the customer will eventually cool down & reliaze that you are sincere in helping them out. Remember…a contact center is a huge sponge…we absorb all other departments short comings…the key is are we feeding back this crucial information to the relevant department else we might be running out of those positive words…;)

Posted by Adre — 9 Aug 2009 @ 9:02 am

Unless I’ve missed it (and I am sorry if I have).
But no one here has mentioned the old ‘Feel Felt Found’ approach, it’s an old one, but a great one. It works well in sales scripts, but can be used in a variety of ways…

Mr/s customer, I know how you FEEL….
Many of our happiest customers FELT the same way…
However, what they FOUND, after XXX is….

Or with an unhappy incoming call..

Mr Customer I understand how you FEEL…
Something similar happened to me and I FELT the same way…
What I FOUND and I hope this will be the same for you is…
And then you can get on to your proposed solution.

Posted by Chris Wood — 24 Sep 2009 @ 2:22 pm

Interestingly, I have studied for 8 years the Psychology of Influence & Persuasion in relation to Sales and Sales related roles.

I just wanted to give a bit of background into why the words mentioned above [Definately, Absolutely etc] do have a place in a telephone conversation.

This is a little known persuasion secret by all but the major corps and their marketing agencies.

“Surprisingly, if you start a sentance with a word ending in LY then what follows is regarded as truth and is very hard to object to.”

EG:

Interestingly this is what other customers have…
Naturally my goal is to make sure…
Amazingly we were able to…

Just look at some of the statements used by big PLC’s

Exceedingly good cakes
Probably the best lager in the world
[Actimel are running an ad right now but i can't remember the wording]

Hope that help

Gary May – President of the Association of Sales Professionals

Posted by Gary May — 25 Sep 2009 @ 4:07 pm

This is a very popular item.
Reinforce benefits of product, by using word phrases such as that. “that color is very pretty” “we have had alot of positive feedback on that item”

On a not about an upset customer:
Feel, Felt, Found process is a very helpful on, as well as the note about getting information and make sure you are the one to follow up with the customer. There is nothing more exasperation from a customers point of view, then having to repeat the whole story again and again. Take inituative in the call and make sure the customer knows your name to refer back to.

Posted by Danyelle — 29 Sep 2009 @ 5:11 pm

I have found some truly amazing things on this site and so glad Google brought it up as first choice.
I do have some feedback that may help some people from a course I went on with my company recently (Which I loved)

Just think of a few words and what they mean to you… The easiest way to do this is in a quiet room and with your eyes shut

If I mention the word WAIT to you… What file does the little man in your head go and pull out? What do you associate with wait? (Mine is waiting in a queue)
It doesn’t matter how friendly or polite you are, we need to re phrase the words we use..

If you can just wait on the line whilst I check that information for you..
I have that information here for you now, I will just get it for you

When you hear the word SORRY….

Sorry to keep you holding / waiting… (Must be something to be sorry about)
Thank you for staying on the line

DARK

HOLIDAY

PLEASURE …. Amazing how many of you will smile when you think of what this word means!

Well it’s been a please reading and sharing

Posted by Lyndsey — 28 Oct 2009 @ 7:25 pm

I do not agree in this saying “CUSTOMER IS ALWAYS RIGHT”. Will they be always right if they are using unnecessary languages, swearing & cursing?

Posted by A — 9 Dec 2009 @ 3:33 am

Customer NOT ALWAYS Right
But Customer ALWAY IMPORTANT.

Posted by adhmie — 29 Dec 2009 @ 5:25 pm

Yes,there are sometimes when the cust does´nt have reason but just remember they are paying 4 a service and they feel frustated when there are problems so the best way to speak with a cust is do your best … and not just using the phrase ill do my best… so just do it…stop and put yourself in their shoes..be respectful and friendly but not such a machine.. as u really want to help…SOMETHIN´IMPORTANT TO REMEMBER IS PEOPLE IS 4 U WORK FOR…IF U DO SOMETHIN´DO IT AS BETTER AS U CAN

ELI..
COMCAST…

Posted by Elizabeth — 23 Jan 2010 @ 2:27 am

JE IM SORRY WHAT U WORK FOR..

Posted by Elizabeth — 23 Jan 2010 @ 2:29 am

AND U WILL ENJOY WHAT U DO IF U FEEL HELPFUL TO SOMEONE..THE WORLD IS FOR PEOPLE WHO SERVE OTHERS THEY CAN LEAVE PRINTS IN LIVES…

Posted by Elizabeth — 23 Jan 2010 @ 2:30 am

Daryl:Thank you for calling___________,my name is Daryl,I’m your customer service representative for today,how may I help you?
Customer: I have problem with my Internet Service, my internet connection is very slow. I’m paying much for this service and yet I’m not satisfied with it.
Daryl: (Empathy)I do understand that its been very inconvenient in your situation right now that your Internet service is giving you a slow internet connection. If I’m on your situation, I would feel the same way too. Don’t worry Mr.Customer, (Willingness to help the customer)I can definitely handle this problem for you.

Emphathy is the most essential part of a call. It cools down a customer frustration.

FROM: Daryl Hall
CONVERGYS

Posted by Daryl Hall — 25 Feb 2010 @ 6:48 am

Its my pleasure

Posted by Anonymous — 3 Mar 2010 @ 8:51 pm

I agree with the comment above that some words such as ‘great’, ‘brilliant’ etc, can sound completely over the top, leading to a loss of confidence in your sincerity.

Posted by Mark Carter — 12 Mar 2010 @ 11:35 am

What if customer asks a question we don’t have answer for. Let’s suppose our supervisor isn’t present on the floor too?

Please advise.

Posted by Majid — 24 Mar 2010 @ 10:09 am

[ What if customer asks a question we don’t have answer for. Let’s suppose our supervisor isn’t present on the floor too? ]

>RE:
You may consider using a line to the effect of: “Due the (technical nature / sensitivity / nature) of the information I am unable to provide the information you are requesting, but I do know who can. With your permission I could give your contact information to my (supervisor / manager) and when he/she returns to the office (tomorrow / in an hour / Monday) he/she will give you a call as soon as convienient to answer your question.”

Typically, unless urgent, the caller will decline due to the sense of hassle and will be pacified. If the customer agrees, you must make sure you get the info to the appropriate superior and that they understand what information you and the customer discussed. Give your name and rep ID (only as allowed by company policy) to bestow a feeling of trust and commitment on your part to ease the callers agreement to wait for an answer.

Posted by Jacqaeous — 24 Mar 2010 @ 7:10 pm

How can I handle an angry and frustrated customer and swears a lot?

Posted by ArveenDMartian — 6 Apr 2010 @ 3:36 pm

Angry and frustrated customers should be heard out, empathy statement ;and follow script as normal while ignoring the cussing, unless offending you where you can suggest that he calls back after calming down, where he could control his language, *1st wrning and 2nd warning- if he doesnt agree to call back, Sir, mr./ms.I understand that you are upset, yet I will have to end this call if you continue to use that language.

Posted by CHRISTINA — 2 May 2010 @ 11:55 am

Some excellent comments, thanks guys helped out alot!!

Posted by Lizzy — 16 Jun 2010 @ 3:17 am

Do you work in customer services? The customer is NOT always right.

Actually the customer is always right as they are the ones with the problem. The misconception is that they often are incorrect about the best solution and that’s where you come in to assure them.

Posted by Scott — 28 Jun 2010 @ 4:56 am

Words such as Fantastic, Great, Marvelous are positive words and are definately appropriate during a telephone conversation. They help the agent to sound upbeat and interested in helping the customer.
Agent; Could I please take your telephone number Mr Jones?
Customer; I can give you my mobile number if that’s ok?
Agent; That would be fantastic, thank you.
Such positive words bring great energy to a call, and yes , ok, they may be over the top, but you’ll never hear a customer complain about how the agent was too positive or upbeat.

Posted by Melanie — 5 Jul 2010 @ 11:48 am

Just wanted to make a note on the back of several references to the use of sir/madam (even ma’am at one point which sounds like a sheep). These terms are so impersonal and do not treat the customer as an individual. Plus sir is someone who has been knighted by the queen and a madam is someone who runs a brothel!!

Posted by chris — 23 Aug 2010 @ 3:20 pm

I have found that the personal touch is really good. If you can get the agents to really believe in the company and its values, then every call will sound sincere. The last thing a customer wants to hear (and trust me, they can tell) is a robotic agent who is just saying what they have to.
If you can get your agents to realise that the customer is a person, not a problem, they will enjoy each call more, and this will show in an increase in performance.

Posted by Grace — 20 Sep 2010 @ 9:32 pm

Customer is the BOSS. If you talk with an irate customer, don’t take it personally. They were just angry on the service not with you. It’s just happen that you were the one they talk to. Just accept the responsibility and prepare to help.

Posted by Myla Mae — 9 Nov 2010 @ 6:38 pm

words with hearts results to

Posted by jm — 9 Dec 2010 @ 4:50 am

speak what you want to tell your customer

Posted by gd — 9 Dec 2010 @ 4:53 am

Customers need to feel validated with there concerns. First and foremost – acknowledgement should be made – re-instate their issues back to them to validate their concerns as well as verify to them that they do have your complete attention. Second – let them vent – It’s not personal – they have an issue with either a product or the company itself- not you- Explain that you can empathize with the customer. If abrupt and offending language occurs then a low even tone should be used to take back control of the call.
I usually offer an apology – then advised that I am here to offer assistance to find an efficient effective resolution to your concerns, however I will not be verbally abused. We need to work together inorder for me to better assist you find the outcome you desire. If this language continues, I will be forced to disconnect the call, which will unfortunately, not give you the immediate resolution you seek.

In all the 10 years of working in a call center – this works very well.

Positive words or not- Treat the customer as if they are always correct.. this will ensure the customer comes back.

Posted by 10 year call center agent — 23 Dec 2010 @ 5:10 pm

it’s not true that CUSTOMER IS ALWAYS RIGHT…many of them are very demanding, abusive specially for a call center agent. i can definitely feel what they are going through specially if it’s the company’s fault. racist customers. if they weren’t able to get what they want instantly they’ll say all neagtive things in the world and blame you.

Posted by rielle — 10 Jan 2011 @ 4:48 pm

let it be customer service, collections or sales the very important hing in each n every call is customer service. without that in ur call, consider tht u r missing many things on tht call..

Posted by murali — 12 Jan 2011 @ 5:38 am

while speaking to customer the agent should have a normal rate of speech.
eg-
if customer is old then the agents hasve to be very slow and clear so tht he/she doesn’t have to repeat themselves. this will also assure a low talk time which is considered as AHT( average handle time).

Posted by murali — 12 Jan 2011 @ 5:45 am

“No worries”

Posted by Tara Sharma — 20 Jan 2011 @ 11:48 am

I want you to know I am taking this call to help you and am paid just for that – helping you! Rest assured I’l be your partner on this issue

Posted by Anonymous — 20 Jan 2011 @ 6:51 pm

re: [Words such as Fantastic, Great, Marvelous are positive words and are definately appropriate during a telephone conversation. They help the agent to sound upbeat and interested in helping the customer]

I have an agent who repeats the word Wonderful several times over in a call. The caller commented that they felt they were back in 3rd grade. Unfortunately, the agent over-uses the word and it does start to come across a bit fake.

Posted by Sandra — 20 Jan 2011 @ 8:01 pm

“Is ther anything else I can help you with?”

Though not appropriate at all times, this one sentence at the end of the call leaves the essential ‘last lasting impression’ among the customers. Further, many sales calls could be led to a second sale or discussion on a possible sale in future.

Also, while listening to a rude customer I have found it to be useful for me to draw some patterns on a paper. This has provided me with much needed patience to listen to the long, unpleasant conversation.

Posted by Biju Jose — 23 Jan 2011 @ 6:18 pm

the customer is the most important person in the company….they inadvertidly pay your wages so be respectful and helpful.

Posted by trgy — 3 Feb 2011 @ 3:11 pm

customers are not always right but proving them wrong is always wrong…

Posted by caren — 15 Feb 2011 @ 3:29 am

If you use a higher piched voice, it sounds more positive, and it will get a great reaction.

Posted by Kevin Kennedy — 16 Feb 2011 @ 6:28 am

My goodness!! Many CS advisors on here who have been bitten once or twice by ‘the customer is always right’ eh?

A customer is the most important visitor on our premises.
He is not dependant on us. We are dependant on him.
He is not an interruption in our work – he is the purpose of it.
We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.

Mahatma Ghandi

Back to positive words and phrases, I feel the most important part of positivity/positive language is the sincerity of the words being used.

Fantastic is a very positive word. But used in a monotone loses all positivity and impact. How many times have you received a ‘cold call’ where the advisor asks ‘How are you today?’ and then rattles straight into the rest of their script without even responding to or taking in your responce?

I feel positive words must be used naturally and sincerly.

CB

Posted by CB — 24 Feb 2011 @ 5:05 pm

I would like to offer the following as a Contact Centre Manager with a great team……

We shouldn’t say “I know how you feel”. The fact is we don’t know how they feel, that doesn’t mean however that we aren’t compassionate (in the appropriate way) and sympathetic to their issue or complaint.

I think positive words can be a good and useful tool but I agree that they shouldn’t be over used, As a customer care manager it’s our responsibilty to train our team on appropriate words and when to use them.

‘The Customer is always right’. I would say not always but part of our skill as customer care advisors is resolving the situation to acheive a win win without pointing out to the customer directly that they may be incorrect. The is also which is more often than not, that the customer is actually right, it’s important in these instances to acknowledge the customers misgivings but not always directly admit liabilty. Particularly if you are a 3rd party/outsourced call centre. Whatever you say is reflected on the Brand/Client.

I’ve found this thread helpful and there’s some great points on here!

Thanks Everyone!

L

Posted by L — 1 Mar 2011 @ 10:25 pm

Thanks, the information was useful.

Posted by K.S.Ramgopal — 13 Mar 2011 @ 8:56 pm

The customer is not always right, but they are always first. They should be treated as such.

If you don’t believe that’s true in this industry, then you probably shouldn’t be working in it.

Posted by RJ — 14 Mar 2011 @ 4:13 pm

To use empathy, you need to stay away from the word, “understand.” Many times I’ve heard customers yell because we don’t understand. We may have been in their shoes, but no two situations are the same.

The best way to help calm a customer down from an extreme emotional high (positive or negative), is to appropriately use empathy. Not sympathy.

Empathy is feeling plus contact.

Feeling = It certainly is frustrating when…
Content = your cable is not working and you are not able to see your favorite show.

Feeling = How exciting it is…
Content = when you are purchasing your new home!

(You can have content first and then feeling, try mixing it up a bit so you don’t sound like a machine)

Stop there! Don’t move onto resolution until the customer is ready. If you still feel emotions are high, let them vent and use another 1, 2, or maybe even 3 empathy statements.

What you have for a resolution will not be considered if the customer’s emotions are running high.

Hope this helps someone out there!

Posted by L. Marie — 16 Mar 2011 @ 11:06 pm

Thanks you friends, This info was of great help..:)

Posted by aditya — 6 Apr 2011 @ 6:17 am

I dont know if this has already been covered but ill ask the question anyway. I work for a breakdown organisation I basically take the breakdown information off the customer. When I ask the relevant questions and the customer replys I say, “yea, yea, yea, yea, no problem” I want the customer know that I am listening its my verbal nod. The problem is that when I listen to my calls it sounds awful. Does anyone have any suggestions as to what else I could say. Please dont suggest fantastic or wonderful they are not appropriate in our world. We are not Customer Service as such.

Thanks

Posted by jessica — 12 Apr 2011 @ 10:59 am

I may not be that long in the industry but hoping this will help…

after you’ve recognized the problem and empathized, set member’s expectation and goal…do not give false information nor lie just to escape from the irate member…

alright…going back on settings of goals…let me cite an example

“Alright Mr. _____, just to set your expectation…we may or may not resolve the issue over the phone and we may end up sending a tech to fully restore your service..yet, i guarantee that you and i are going to work together in resolving this issue while we are still on the phone..Let’s start with setting a goal to make sure we’re on the same page…blah blah..”

exhaust all that u can do over the phone…but…
weigh things..check if member is still willing to do the steps.. respect member’s time…don’t waste energy…if you are following a call flow, create ur own shortcut..be specific and give concise instruction…do not use flowering words much…
they don’t…

now…let’s think that issue is resolve..go back on ur goal…say “Wow…that’s so great Mr. _____..We did over the phone…we don’t have to send a tech…We did it together…this is indeed teamwork…Now that ut issue is resolved, i hope that made u happy…for that made me happy…”

Posted by Shelly — 21 Apr 2011 @ 12:14 pm

Thanks for the comments people. I’ve Learned many things from this thread and I hopefully learn many more things from here in future.

I am working in customer support but my process is chat.I would like to know some more good phrases to be used while handling customers. I am new to customer service so, It would be really great help for me.

Thank you all for the Helpful comments.

Posted by Ash — 29 Apr 2011 @ 2:54 pm

thanks so much, this has upgraded my skills

Posted by Anonymous — 30 Apr 2011 @ 9:24 pm

This has been a helpful read. thanks alot

Posted by bida — 7 Jun 2011 @ 8:14 am

Thanks for sharing these information. It was really helpful…..

Posted by hari — 11 Jun 2011 @ 2:18 am

Thanks for the wonderful information guys. I just want to ask, what if a caller wants to talk to your superior immediately without saying any valid reason? What would be a good way to answer to that situation? Thanks!

Posted by joy — 20 Jun 2011 @ 4:24 pm

What if the customer is insisting for something that you dont have?

Posted by B — 4 Jul 2011 @ 10:51 pm

thank’s it helps me a lot,.

Posted by jhet — 31 Aug 2011 @ 3:11 am

Gosh….it’s great to see that what we say to our customers excites such a response from so many people, and I guess that is where the key is…individualism and our personal view of language, the world and how we are within that world.

It’s the same for our customers, who are all unique people with unique needs and unique understandings of the world – and that is, perhaps, what we all need to pick up on. “The customer is always right”, “the customer is not always right” – I guess it doesn’t matter as each customer has a right to their opinion whether they are right or wrong, and our job is to understand that opinion without discounting them or necessarily agreeing with them and use it within our response.

Our skills as frontline customer agents whether delivering service or sales, need to focus on truly listening, understanding and adapting to their uniqueness in oredr to then deliver (or not if appropriate) a relevant solution.

We adapt and change as people almost daily in our own lives to differing sets of people around us; loved ones, children, mates, colleagues, parents and we use a different approach, a different language to each of those sets – so perhaps we need to tap into the inherent skills we have and let them loose in a Customer Experience environment, trusting to the fact that as adults we generally enjoy the wonder of relationships, building them, managing them, developing them, whether for 2 minutes on the phone or for life with our loved ones. We enjoy adapting our language to suit – whether emotionally intense like “fantastic” or friendly or formal, polite or jovial…..we change to suit, to fit in, to make someone else feel comfortable – so perhaps we should be trusted on the frontline to deliver what we believe is right for that unique customer and not to ‘tar every customer with the same language brush’.

Posted by Ben White — 5 Sep 2011 @ 2:05 pm

this thread is very interesting and helpful. thanks.

Posted by dvg — 16 Sep 2011 @ 4:53 am

it help me a lot.,,.

nice work guys.,.,.

Posted by phat — 21 Sep 2011 @ 1:25 pm

thank you sooo much!….

Posted by marsh — 22 Sep 2011 @ 11:34 pm

One of the most important thing to remember while on a call is that the person on the other side can actually see you. Your expression while thanking ,encouraging or even apolozising to the customer should be the same as if talking face to face.
Your tone and expression should be genuine as fake words come out fake.
Remember a customer would always be interested to talk to some one who shows warmth and compassion. It has always worked for me and the genuine comments received at the end of the call gives me a ‘High’ which reflects in next so many calls.

Posted by Anurag Bansal — 2 Oct 2011 @ 11:26 am

very helpful

Posted by vinod — 12 Oct 2011 @ 12:12 pm

Very helpful for front line technical supports agents like me.. We usually deal with a lot of angry and frustrated customer so all the statements posted here are amazing

Posted by Grace — 14 Oct 2011 @ 6:52 pm

Just say “I Love You customer” and they will surely be glad with the service and won’t ever call again because of over satisfaction

Posted by george — 26 Oct 2011 @ 2:42 pm

Anything for you,Though it is to forget you.

Posted by Sahil — 7 Nov 2011 @ 10:26 pm

that’s great…

Posted by sachin — 18 Nov 2011 @ 12:10 pm

How can you offer a survey at the end of the call when the customer is in a hurry? positive script? with a 2 question survey….

Posted by Jboq — 23 Nov 2011 @ 11:21 am

I FEEL THAT DOING WHAT IT TAKES TO HELP THE CUSTOMER AND MAKE THEM HAPPY AND WANT TO CONTINUE TO DO BUSINESS WITH ME , IS WHAT I STRIVE FOR !!!

Posted by SR CUSTOMER SERVICE REP — 20 Jan 2012 @ 3:50 am

We appreciate the opportunity to assit you. I appericiate your patience on this. Please let me know if I can provide any other additional support.

Posted by Anonymous — 27 Jan 2012 @ 5:38 am

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