8×8 Expands Partnership With Opus

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Filed under - Contact Centre News,

8×8 has announced it has further strengthened its relationship with strategic reseller partner Opus Telecoms.

8×8 and Opus are now able to deliver 8×8 services using Virtual 1’s extensive UK network. This collaboration gives Opus full control over the management of connectivity, service delivery and troubleshooting for UK businesses.

Also, this means Opus can provide 8×8 X Series to customers as an end-to-end solution that guarantees voice quality and reliability while also enabling Opus to take sole responsibility for support to deliver the highest standards of service.

Delivering end-to-end business communications and managed IT services, Opus focuses on bringing together best-of-breed technologies, backed by personalized service, to add value to their customers.

Opus works primarily with mid-market companies in the professional services and project management space, with a focus on complex deployments such as global unified communications and contact centre solutions.

Founded in 1992, Opus supports over 1,500 SMB, mid-market and enterprise customers across the UK and beyond, in both the public and private sectors.

The company has doubled in size over the past four years and is still seeing 20% growth YoY. Opus prides itself on customer service and as a testament to that, it was independently audited by the Institute of Customer Services in 2018 and accredited with their prestigious ServiceMark award.

Sales Director Michael O’Donnell at Opus said: “What sets us apart in the market is our commitment to quality service. We want to offer true value to our customers but if service drops because of a connectivity problem through a third party, it can be more of a challenge to fix a customer’s problem.”

“Partnering with 8×8 allows us to offer the best cloud technology for our customers, with global reach, all in one platform. We are a fast-growing company and need a partner who can match this scale – the commitment from the 8×8 team to find bespoke solutions for us and our customers means they are the perfect partner for us.”

Christopher Peters, Vice President, EMEA Channel Sales at 8×8, said: “At 8×8 we want to work with partners of scale who have a commitment to quality and customer service, which is why we’re excited to be partnering with Opus.”

We know that customer expectations are changing, and 8×8 is at the forefront of exceeding them with the best partners in the market, focusing on delivering the best possible voice quality combined with improving customer experience across the board.”

Neil Wilson, Head of Products & Marketing at Virtual1, said: “As a leading wholesale connectivity provider, we offer our customers and partners one of the most advanced networks in the UK. It’s fantastic to be partnering with 8×8 and Opus to support their customers with quality connectivity.”

Author: Robyn Coppell

Published On: 3rd Oct 2019 - Last modified: 8th Oct 2019
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