8×8 has announced updates to its 8×8 cloud platform. These updates include extending the 8×8 Intelligent Customer Assistant to support voice interactions and adding new AI capabilities across the platform. The enhancements aim to improve customer and employee experiences and engagement.
Recent platform innovations to support customer engagement across the entire business include:
- 8×8 Intelligent Customer Assistant Support for Voice – The 8×8 Intelligent Customer Assistant now supports voice interactions, allowing for automated and personalized self-service across multiple languages and regions.
- 8×8 has introduced several AI enhancements to its platform:
- Improved AI Transcriptions
- AI Summarization for CRMs
- External AI Summarization Plug-in
- Meeting Summarization
- Proactive Outreach
- Supervisor Workspace Mobile
- 8×8 Admin Console UI Available in French-Canadian
- Silent Mobile Authentication for CPaaS Customers
- Native WhatsApp Integrations
- WhatsApp Campaign Scheduler
Hunter Middleton, Chief Product Officer at 8×8, said, “The continued pace of innovation at 8×8, including our focus on AI-driven and automated workflows across the platform, ensures that we are providing organizations with the solutions they need to bridge traditional gaps in the customer journey, thereby helping our customers deliver superior customer engagement across their entire organization every step of the way.”
This blog post has been re-published by kind permission of 8x8 – View the Original Article
For more information about 8x8 - visit the 8x8 Website
Author: Hannah Swankie
Published On: 25th Jul 2024 - Last modified: 30th Jul 2024
Read more about - Latest News, 8x8