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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

8×8 Launches Smart Assist for Real-Time Agent Guidance

AI UPDATE

8×8 Unveils AI Updates to CX Platform

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Verint and Calabrio Unite Under Single Brand

2 Jigsaw pieces coming together

Assembled and Genesys Announce New Integration

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Gartner GenAI Cost Forecast Sparks Industry Pushback

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NiCE Unveils Agentic AI CX Frontline Research

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Why You Can’t Build Live AI Agents on Borrowed Transcription

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Five9 Reveals Winners of 2025 Global Partner Awards

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Vonage and C3 AI Partner to Launch Field Services AI

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NiCE Cognigy Named Sole Gartner Customers’ Choice

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Content Guru and Exchange Upgrade NHS Lanarkshire Contact Centre

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Take Part in ContactBabel’s Latest UK Research

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Assembled Launches AI Tool to Automate Agent Scheduling

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Tendfor Launches Version 3.19 of Microsoft Voice Platform

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Contact Centre Roles Evolve as AI Confidence Lags, Says New Calabrio Report

CX Transformation Concept

Sabio Shows Why CX Transformation Starts Before Technology

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Sabio Chief Innovator Says AI Will Redefine Contact Centres

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Research Reveals Growing Workloads Across UK Contact Centres

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Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

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Crescendo Launches Multimodal AI Shopping Assistant for Shopify

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SequenceShift Integrates Secure Payments Into Zendesk

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Calabrio Introduces Omni Agent Intelligence

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Vonage Launches Conversations for Agentforce Marketing

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Editor's Pick

Thumbnail Tried and Tested Techniques to Make Customers Feel Special

Tried and Tested Techniques to Make Customers Feel Special

Thumbnail Are Your KPIs in Desperate Need of a Refresh?

Are Your KPIs in Desperate Need of a Refresh?

Thumbnail Stop Your Agents Covering Up Their Mistakes

Stop Your Agents Covering Up Their Mistakes

Thumbnail The Real Reasons You’re Failing to Tackle Lateness

The Real Reasons You’re Failing to Tackle Lateness

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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