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About Us
Articles by Hannah Swankie
Hannah joined Call Centre Helper as Digital Content Assistant in 2024.
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Assembled Launches Brand Studio for Multi-Brand AI Support
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NiCE Unveils New Cognigy AI Capabilities at Nexus
UJET Launches Agentic Experience Orchestration
Zendesk Announces Acquisition of Forethought
Salesforce Launches Agentforce Contact Center Platform
NiCE Launches New Agentic AI Capability at Enterprise Connect
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8×8 and KCOM Partner to Launch Integrated UK Offering
Scaling Sustainably With AI in 2026: Striking the Right Balance
ElevenLabs and Deloitte Announce a Strategic Partnership
Level AI Expands Integrated Agentic CX Platform
Content Guru Partners With CDI Foundation
Route 101 Implements Zendesk For Toolden
Zoom Has Launched Zoom Virtual Agent 3.0
8×8 Launches Smart Assist for Real-Time Agent Guidance
8×8 Unveils AI Updates to CX Platform
Verint and Calabrio Unite Under Single Brand
Assembled and Genesys Announce New Integration
Gartner GenAI Cost Forecast Sparks Industry Pushback
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