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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Cisco and ServiceNow Announce Partnership to Boost AI Security

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10 Essential Techniques to Handle an Angry Customer

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Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

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Avaya Has Introduced Its New Platform: Avaya Infinity

CX Award Wins image with the logos on

CX Award Wins – April 2025

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Smobi Partners With Vonage to Power RCS Messaging

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Content Guru’s Global AI Vision Takes Centre Stage

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9 Ways to Motivate Your Customer Service Teams

New update feature concept

Zoom Introduces New Features Across its Workplace Platform

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How to Prevent and Overcome Call Centre Burnout

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Sabio and VoiceAbility Launch Neurodivergent CX Solution

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Understanding Call Avoidance in Contact Centres

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Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

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Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

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Forrester Announce New CCaaS Wave For 2025

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The Ultimate Guide to Average Speed of Answer (ASA)

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NICE Named CCaaS Leader in Forrester 2025 Report

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Salesforce Launches Agentforce to Power Service Field AI

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How to Improve First Contact Resolution

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Evaluagent and Phase2 Join Forces to Revolutionize QA

Live chat support

14 Live Chat Best Practices for Better Customer Support

Robot Call centre agent sat at a desk with a headset on

Workvivo by Zoom Debuts New AI Tool

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8×8 Introduces AI Orchestrator to Simplify Bot Integration

Zoom Agent Productivity Customer Engagement Box

Editor's Pick

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Thumbnail What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their Feedback?

Thumbnail How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

Thumbnail Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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