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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Sabio Delivers Europe’s Largest Google Agent Assist Deployment

Platform Updates concept

8×8 Introduces New Platform Capabilities

Chess piece on a chess board

NiCE Named Leader in IDC CCaaS MarketScape 2025

2 ropes knotted together

NiCE Announces an Expanded Partnership With IGT Solutions

2 people pushing jigsaw pieces together

Aspect and Cresta Partner to Enhance Contact Centre Performance

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Five9 Introduces New AI-Driven Updates at Their CX Summit

2 Jigsaw pieces coming together - Acquisition concept

UJET Acquires Spiral to Deepen AI Capabilities

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Zoom Expands Into Hiring With BrightHire Acquisition

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Content Guru Wins UK IT “Vendor of the Year”

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Fun Ways to Fundraise for Children in Need 2025

Hand shaking - acquisition concept

Odigo Acquires Akio to Strengthen European CX Leadership

Contact Centre

8×8 Adds Native Support for Mitel SIP Phones

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Zoom to Acquire Bonsai to Expand Small Business Capabilities

Workforce Management Concept

8×8 Makes Workforce Management Standard for All Users

4 people pushing jigsaw pieces together

Calabrio Expands Partner Network With Avant, Sabio, Five9

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Route 101 Helps Centrepoint Modernize Contact Centre Operations

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Talkdesk Names 2025 CX Innovators Award Winners

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Bromford Chooses Sabio for AI-Driven Service Transformation

2 People shaking hands

Zoom and NVIDIA Announce an Extended Partnership

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Crescendo Has Launched Multimodal AI

Graduation hat in the clouds

Talkdesk Launches Higher Education Experience Cloud

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Crescendo Launches New Total Outcome Guarantee

Synthflow AI Launches WhatsApp Business Calls Integration

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Talkdesk Introduces Major AI Upgrades to Its Copilot

MiaRec Interactions Analytics for Profit box

Editor's Pick

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

Thumbnail What’s Really Ruining Empathy in Customer Service?

What’s Really Ruining Empathy in Customer Service?

Thumbnail Stop Driving Up Your Sickness Levels!

Stop Driving Up Your Sickness Levels!

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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