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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Aspect and Aptiva Join Forces to Modernise Contact Centres

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Content Guru Expands European Presence With New Athens Office

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New Report Finds 96% of CX Leaders Prioritise AI

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The Real Causes of Burnout in Contact Centres – And How to Stop It

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Five9 and ServiceNow’s Partnership Delivers “Fusion”

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Sabio Drives Contact Centre Gains for ESP Group

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Calabrio Launches Its Workforce Intelligence Solution at C3

Award star

Content Guru Exemplary Vendor in Six ISG Reports

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8×8 Enters a Strategic Partnership With ULAP

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Talkdesk Secures Top Spots in G2 Fall 2025 Reports

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Genesys Launches Advanced Agentic AI at Xperience 2025

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Why Tinnitus Could Be Affecting Your Work

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RingCentral Seals Deal for AI WFM Provider – CommunityWFM

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NiCE Completes $955 Million Cognigy Acquisition

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DTX London 2025 – Marking 20 Years of Business Transformation

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Talkdesk Expands Collaboration With HubSpot Through New Integration

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Synthflow Launches Memory Feature to AI Voice Agents

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Customer Engagement Summit 2025

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7 Steps to Mastering Call Centre Staffing

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Opus Research Names Five9 a Leader in Pragmatic AI

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Content Guru Secures Six Industry Award Nominations

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How to Deliver Great Customer Experience Today

Uniphore Announces Acquisition of Orby AI

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7 Ways to Reduce Shrinkage in Your Contact Centre

Vonage Intelligent Workspace Box

Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

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