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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Robot receptionist

Zoom Launches Standalone AI Virtual Receptionist

Award trophy at top of steps

Aspect Named Metrigy’s Top WEM Provider

Toronto view

ElevenLabs Expands Canadian Presence With Toronto Office

Hand shake partnership concept

Puzzel Partners With AVANT to Expand EMEA Reach

Trophy awards

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

Concept of working together to achieve a goal,

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

Charity concept

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

Acquisition concept

Zoom Enters Definitive Agreement to Acquire Common Room

Partnership concept - AI, Human

NiCE Launches AI Specialisation Partner Program

AI Launch concept

NiCE Launches Agentic AI on AWS EU Cloud

AI with data wires

Assembled Launches New AI Data Connectors

leadership concept

UJET Marks 25 Straight Quarters as G2 Leader

Phone with voice bar and mini robot figure

Zendesk Sees Rising Demand for AI Voice Platforms

AI Voice concept

Route 101 Modernizes Identicare’s Voice Operations

Rugby ball with headset on

New South Wales Rugby League Adopts AnywhereNow

2 people shaking hands on yellow background

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

AI Governance concept

New CallMiner Research Highlights AI Governance Gap

Hand holding a magnifying glass with a robot on it

New Elephants Don’t Forget Research Highlights Confidence Gap in AI

Growth concept

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Platform update concept

Tendfor Updates Teams Platform With New Features

Rebranding concept

Scorebuddy Has Rebranded to ScorebuddyCX

Event Image

Capacity to Highlight CX Automation Capabilities at CCW Las Vegas 2026

Robot ai looking at a laptop

8×8 Launches New Conversational Intelligence Platform

Sabio BA Case Study box

Editor's Pick

Thumbnail 7 Ways to Help Agents Fight the ‘Forgetting Curve’

7 Ways to Help Agents Fight the ‘Forgetting Curve’

Thumbnail Are Your Virtual Agents Escalating Far Too Many Queries?

Are Your Virtual Agents Escalating Far Too Many Queries?

Thumbnail How to Boost Customer Survey Response Rates

How to Boost Customer Survey Response Rates

Thumbnail Which Games Actually Work While Agents Are Taking Live Calls?

Which Games Actually Work While Agents Are Taking Live Calls?

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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