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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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5 Benefits of an Omnichannel Contact Centre

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CX Award Wins – May 2025

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8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

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New Report Highlights Latest WFM Trends

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Vonage Refreshes Startup Support with API Access

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The Top Benefits of a Work-From-Home Contact Centre

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NICE Enters a Strategic Collaboration With AWS

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8 Benchmarks for Improving Live Chat Performance

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CallMiner Releases New Updates to its AI Assist Platform

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NICE and ServiceNow Join Forces to Deliver an Integrated Platform

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Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations

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Talkdesk Launches CX Solution for Small Businesses: Talkdesk Express

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5 Ways to Connect In-Office and Remote Workers

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An Introduction to ChatGPT, LLMs, and Generative AI

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Five9 and Salesforce Launch Unified CX Platform

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The Ultimate Guide to Call Centre Agent Performance Dashboards

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Cisco and ServiceNow Announce Partnership to Boost AI Security

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10 Essential Techniques to Handle an Angry Customer

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Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

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Avaya Has Introduced Its New Platform: Avaya Infinity

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Smobi Partners With Vonage to Power RCS Messaging

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Content Guru’s Global AI Vision Takes Centre Stage

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9 Ways to Motivate Your Customer Service Teams

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Zoom Introduces New Features Across its Workplace Platform