Addressing Today’s Key Homeworking Challenges

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Filed under - Contact Centre News,

In our recent webinar hosted by the South West Contact Centre Forum, we discussed key homeworking issues facing businesses today, including:

  • How to better manage the consequences of cost of living increases
  • Dealing with vulnerable customers
  • Overcoming recruitment challenges with a WFH/hybrid model
  • Addressing ‘time to competency’ concerns
  • Employee engagement in a WFH/hybrid setting
  • Retraining team leaders to better manage/communicate with homeworkers
  • Bursting the bubble of WFM misconceptions
  • Using WFH resources to overcome imbalances in consumer demand

Jane Thomas, Managing Director of the SWCCF, chaired the event, which featured Sensee’s Jo Hodge (Service Delivery Manager) and Jo Mallalieu (Team Leader).

The webinar is now available on replay so if you want to hear our team talking about all these points in more detail, please follow this link and use the Passcode: HtL+G?0N

Published On: 24th Aug 2022
Read more about - Contact Centre News,

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