Addressing Today’s Key Homeworking Challenges Related Articles Is Today’s Technology Helping You Live Up to Future Expectations? Addressing the Contact Centre Retention Crisis Train Team Leaders Well Today's Customer Experience Outsourcing Landscape © BullRun - Adobe Stock - 358796551 Filed under - Contact Centre News, Sensee In our recent webinar hosted by the South West Contact Centre Forum, we discussed key homeworking issues facing businesses today, including: How to better manage the consequences of cost of living increases Dealing with vulnerable customers Overcoming recruitment challenges with a WFH/hybrid model Addressing ‘time to competency’ concerns Employee engagement in a WFH/hybrid setting Retraining team leaders to better manage/communicate with homeworkers Bursting the bubble of WFM misconceptions Using WFH resources to overcome imbalances in consumer demand Jane Thomas, Managing Director of the SWCCF, chaired the event, which featured Sensee’s Jo Hodge (Service Delivery Manager) and Jo Mallalieu (Team Leader). The webinar is now available on replay so if you want to hear our team talking about all these points in more detail, please follow this link and use the Passcode: HtL+G?0N Author: Guest Author Published On: 24th Aug 2022 Read more about - Contact Centre News, Sensee Recommended Articles Is Today’s Technology Helping You Live Up to Future Expectations? Addressing the Contact Centre Retention Crisis Train Team Leaders Well Today's Customer Experience Outsourcing Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter