Articles about Sensee

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A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
343
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Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
1,010
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Illustration of people looking for job fits
Work and Career Expectations Are Changing Forever
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Illustration of person sitting with laptop and smartphone in nature, working remotely.
Don’t Penalise Employees Who Still Want Flexibility
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Communication between people. Silhouette profiles. Rainbow colours
Building A Culture Of Communication That Facilitates Better WFH
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Angry people screaming
13 Clever Tactics for Dealing With an Angry Phone Call
2,469
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Work and life balance with person holding a tablet computer
Work-Life Balance Requires More Than Just WFH
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workplace Desk with computer at window in office at home
How Will Companies Manage the Transition From WFH to Hybrid?
52
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Call & Contact Centre Expo
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A message in a bottle in the sea
20 Best Practices for Messaging Customers
1,114
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Happy person sitting at the desk looking at laptop.
Sensée Creates 500 Work-from-Home Contact Centre Roles
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A picture of a person thinking
When Is Homeworking Right for You?
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confident team of superheroes striding towards their goal
16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents
1,349
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Vector of two people talking to each other near office water cooler.
Staff Feel Disconnected in the Office
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An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience
1,349
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A picture of a person jumping on top a mountain in front of a sunset
How to Raise the Profile of Your Contact Centre
674
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A picture of a journey line with coloured map pointers
8 Useful Customer Journey Mapping Tools and Techniques
1,132
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A picture of an illuminated lightbulb with a golden crown in front of four lightbulbs
Sensee Receives Innovation of the Year Award
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A picture of two medals
Double Success for Sensée at the 2021 Forum Awards
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A picture of a great to bad checklist
18 Characteristics of Great Customer Service
1,270
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Happy person working from home
Survey Paints Positive Picture of Employee Engagement During Lockdown
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A picture of a rock launching off a laptop monitor
Sensée has Launched a New Employee Assistance Program (EAP)
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A photo of a remote call centre worker
19 Golden Rules for Call Monitoring
2,102
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A picture of employee engagement cogs
Engaged Homeworkers Are the Key to Happy Customers
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Latest reports

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White Paper: Did 2020 kill the BPO industry as we know it?
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Guide: How's Your Work Life Balance?
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eBook: Managing Contact Centre Home Workers: 20 Quick Tips
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Whitepaper Contact Centres in the Fast Lane
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eBook: Contact Centre Homeworking: 10 Key Operational Challenges
 
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