Articles - Sensee

Storm clouds over sun and field- de-escalation concept

2,710

The Best De-Escalation Techniques

the missing piece of the puzzle

Majority of UK Businesses Still Ill-Equipped for a Hybrid Future

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636

Technology to Make Managing a Contact Centre Easier

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What Is the True Value of Agency?

A person working at home with pet laying on lap.

How Will a Potential Recession Impact Flexible Working?

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685

How to Build Flexible Schedules in the Contact Centre

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677

Tools and Techniques to Boost Advisor Productivity

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Sensée Is Featured on the CX Podcasts

Flexible working policy concept. text on a torn page

51

Flexible Work to Be a UK Right From Day One

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Sensée’s LiveDesk Available Through the G-Cloud 13 Government Framework

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3,637

Contact Centre Predictions for 2023

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Sensée and Bupa Homeworking Team Scoops Outsourcing Prize

Hand and butterfly hand painting

663

The Key Steps to Customer Engagement Transformation

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Do New Hybrid Work Policies Meet Requirements?

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1,552

How to Avoid Employee Burnout

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Sensée Achieves Disability Confident Level 2 Employer Standard

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1,015

Building a Customer Experience Audit

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Sensée Wins Creative Campaign Award

Phone with contact us, call, mail or chat icons

1,215

Why Is Omnichannel Customer Service Important?

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Will Higher Energy Bills Have An Impact On Where We Work?

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1,694

26 Best Practices for a Customer Service Knowledge Base

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Corporate Culture Is More Than Just Time Spent At The Water Cooler

Home office with desk, chair and computer

Will UK Housing and House Prices Adapt to a World of Remote Work?

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1,731

How to Safely Lower Average Handling Time