Articles - Sensee

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1,284

Contact Centre Predictions for 2023

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Sensée and Bupa Homeworking Team Scoops Outsourcing Prize

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316

The Key Steps to Customer Engagement Transformation

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Do New Hybrid Work Policies Meet Requirements?

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1,238

How to Avoid Employee Burnout

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Sensée Achieves Disability Confident Level 2 Employer Standard

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739

Building a Customer Experience Audit

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Sensée Wins Creative Campaign Award

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970

Why Is Omnichannel Customer Service Important?

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Will Higher Energy Bills Have An Impact On Where We Work?

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1,208

26 Best Practices for a Customer Service Knowledge Base

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Corporate Culture Is More Than Just Time Spent At The Water Cooler

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Will UK Housing and House Prices Adapt to a World of Remote Work?

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1,218

How to Safely Lower Average Handling Time

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51

Addressing Today’s Key Homeworking Challenges

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Can WFH Advisors Take Card Payments Securely Over the Phone?

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633

How Often You Should Seek Customer Feedback

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What Is the Right Personality for WFH Team Members?

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Workshop Recording: Does WFH Really Make Business Sense?

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720

How to Improve Customer Satisfaction

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1,910

The Best Metrics for Contact Centre Performance Tracking

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How Can Employers Address the Cost of Living Crisis?

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Companies Need Flexibility To Handle All Unforeseen Circumstances

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Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

Latest Reports

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Report

eBook: Working in a WFH Role