The Largest Online Community for Contact Centre Professionals
Discover and explore our Sensee content collection, including articles, blogs, news stories, case studies, resources and more.
The Best De-Escalation Techniques
Majority of UK Businesses Still Ill-Equipped for a…
Technology to Make Managing a Contact Centre Easier
What Is the True Value of Agency?
How Will a Potential Recession Impact Flexible Working?
How to Build Flexible Schedules in the Contact Centre
Tools and Techniques to Boost Advisor Productivity
Sensée Is Featured on the CX Podcasts
Flexible Work to Be a UK Right From Day One
Sensée’s LiveDesk Available Through the G-Cloud 13…
Contact Centre Predictions for 2023
Sensée and Bupa Homeworking Team Scoops Outsourcing Prize
The Key Steps to Customer Engagement Transformation
Do New Hybrid Work Policies Meet Requirements?
How to Avoid Employee Burnout
Sensée Achieves Disability Confident Level 2 Employer…
Building a Customer Experience Audit
Sensée Wins Creative Campaign Award
Why Is Omnichannel Customer Service Important?
Will Higher Energy Bills Have An Impact On Where We Work?
26 Best Practices for a Customer Service Knowledge Base
Corporate Culture Is More Than Just Time Spent At The…
Will UK Housing and House Prices Adapt to a World of…
How to Safely Lower Average Handling Time
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
10 Customer-Centric Ideas We Heard at Adanola
What’s the Difference Between a Short- and Long-Term AI Strategy?
Key Things That “Make or Break” a Resource Planning Team
Assembled Partners With Nextiva to Introduce WFM Integration
AnywhereNow Wins Second Microsoft AI Hackathon Challenge
Guide: Are Your Agents Ready?
Webinar Replay: How to Turn Customer Feedback into Action
3rd November 2026
2026 #RaisingStandards
Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar
From AI Insights to Action: Closing the Coaching Gap
Awaab’s Law Phase 2: Connecting Property and Resident Data
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success