Articles - Sensee

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206

What Is the Right Personality for WFH Team Members?

Users record a video at an online platform.

Workshop Recording: Does WFH Really Make Business Sense?

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544

How to Improve Customer Satisfaction

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2,104

The Best Metrics for Contact Centre Performance Tracking

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How Can Employers Address the Cost of Living Crisis?

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Companies Need Flexibility To Handle All Unforeseen Circumstances

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Sensée’s Jo Hodge Named Outsourced Contact Centre Manager of the Year

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984

21 Steps to a More Personalized Customer Experience

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1,603

How to Deal With Frustrated Customers – And Make Them Happy

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893

16 Key Components of a Digital Customer Transformation Strategy

Shift Planning Calendar

1,275

12 Shift-Planning Techniques

What should you put in a customer vision statement

2,311

What Should You Put in a Customer Service Vision Statement?

Call Centre Pain Points

2,507

What Are the Main Call Centre Pain Points, and How Can They Be Solved?

Compass of principles

2,161

The 26 Principles of Good Customer Service

Improve Your Voice of Customer Programme

1,030

20 Smart Ideas to Improve Your Voice of the Customer Programme

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103

Will Changes to UK Flexible Working Become Law in 2022?

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Stop Gambling The Future Of Your Company

Working from home

60

Building Teams Should Be the Focus for WFH Management

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1,047

18 Goodwill Gestures to Build Better Employee Relationships

Pressure of Demanding Customers

1,174

How to Deal With Demanding Customers

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Over Half of Knowledge Workers Will Work Remotely

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Sensee Recognised at 2021 European Awards

Call Centre Predictions for 2022 Fortune Cookies

3,311

Contact Centre Predictions for 2022

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155

Is Flexibility Key to Addressing the Great Resignation?

Latest Reports

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Report

eBook: Working in a WFH Role