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The Best De-Escalation Techniques
Majority of UK Businesses Still Ill-Equipped for a…
Technology to Make Managing a Contact Centre Easier
What Is the True Value of Agency?
How Will a Potential Recession Impact Flexible Working?
How to Build Flexible Schedules in the Contact Centre
Tools and Techniques to Boost Advisor Productivity
Sensée Is Featured on the CX Podcasts
Flexible Work to Be a UK Right From Day One
Sensée’s LiveDesk Available Through the G-Cloud 13…
Contact Centre Predictions for 2023
Sensée and Bupa Homeworking Team Scoops Outsourcing Prize
The Key Steps to Customer Engagement Transformation
Do New Hybrid Work Policies Meet Requirements?
How to Avoid Employee Burnout
Sensée Achieves Disability Confident Level 2 Employer…
Building a Customer Experience Audit
Sensée Wins Creative Campaign Award
Why Is Omnichannel Customer Service Important?
Will Higher Energy Bills Have An Impact On Where We Work?
26 Best Practices for a Customer Service Knowledge Base
Corporate Culture Is More Than Just Time Spent At The…
Will UK Housing and House Prices Adapt to a World of…
How to Safely Lower Average Handling Time
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How Can Resource Planners Help Reduce Frontline Stress?
10 Steps to a Better CX Ambassador Programme
What to Do With an Agent Who’s Suddenly Lost Their Confidence
Just 23% Optimise Automation With CX Insights, CallMiner Report Finds
Vonage Named Major Provider in Emerging ICX Category
Report: Frost Radar for EMEA Customer Experience Platforms 2026
The 2026 UK Contact Centre Conduct Risk Report
22nd September 2026
Streamlined Processes and Adaptive Workflows for Superior Results – Webinar
24th September 2026
CX Excellence Masterclass: Explore the Link Between QA and CX
10 Practical Use Cases for AI in Customer Experience
How Low-code Automation Differs From Traditional Solutions
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action