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Articles - Sensee

Discover and explore our Sensee content collection, including articles, blogs, news stories, case studies, resources and more.

Storm clouds over sun and field- de-escalation concept

The Best De-Escalation Techniques

the missing piece of the puzzle

Majority of UK Businesses Still Ill-Equipped for a Hybrid Future

A lightbulb on coloured background with code - technology and innovation concept

Technology to Make Managing a Contact Centre Easier

Empowered employee celebrating against skyline

What Is the True Value of Agency?

A person working at home with pet laying on lap.

How Will a Potential Recession Impact Flexible Working?

Hands waving at a clock and numbers

How to Build Flexible Schedules in the Contact Centre

Rocket made of blocks - boost concept

Tools and Techniques to Boost Advisor Productivity

Studio microphone for recording podcasts over blue background

Sensée Is Featured on the CX Podcasts

Flexible working policy concept. text on a torn page

Flexible Work to Be a UK Right From Day One

Light bulb with crown and cloud isolated on blue background

Sensée’s LiveDesk Available Through the G-Cloud 13 Government Framework

2023 year prediction concept - text in vintage letterpress wood type printing blocks with a cup of coffee

Contact Centre Predictions for 2023

gold star trophy against rainbow sparks background

Sensée and Bupa Homeworking Team Scoops Outsourcing Prize

Hand and butterfly hand painting

The Key Steps to Customer Engagement Transformation

Person working at home using laptop computer

Do New Hybrid Work Policies Meet Requirements?

Employee burnout concept, with a hand writing 'Employee burnout' on white note

How to Avoid Employee Burnout

Illustration of people outlines with green tick

Sensée Achieves Disability Confident Level 2 Employer Standard

CX and feedback concept on autumn leaves green, yellow & red

Building a Customer Experience Audit

Plant in drawn lightbulb

Sensée Wins Creative Campaign Award

Phone with contact us, call, mail or chat icons

Why Is Omnichannel Customer Service Important?

Solar panels with wind turbines and electricity pylon at sunset.

Will Higher Energy Bills Have An Impact On Where We Work?

Person watering brain tree

26 Best Practices for a Customer Service Knowledge Base

Business colleagues discussing by water cooler

Corporate Culture Is More Than Just Time Spent At The Water Cooler

Home office with desk, chair and computer

Will UK Housing and House Prices Adapt to a World of Remote Work?

Safely lower concept with bungee jumper

How to Safely Lower Average Handling Time

SequenceShift Generic box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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