Are Your Agents as Happy as You Think?

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46% of employers believe their company is a great place to work – compared with just 31% of employees.

A report by MetLife Employee Benefits has revealed that employers are over-estimating how happy employees are at work and are risking not achieving the full value from their investment in employee benefits.

The research shows how highly employers rate recruitment and retention. 40% of UK companies say they will be affected by talent shortages over the next year, with retaining (41%) and hiring talent (37%) being the key challenges for employers.

The recruitment and retention challenge is the gap between employer and employee views. 32% of employees say they are loyal to their employer, while just 22% believe their employer is loyal to them. In contrast, 39% of employers believe their employees are loyal and 40% believe they are loyal to employees.

The report also revealed a major challenge with regard to employees’ energy levels, with just 14% of UK employees surveyed saying they are bursting with energy at work – a much lower score than other countries in the survey.

The study examined employee loyalty, and found that in the UK just 10% of employees said they were thinking of changing jobs in the next 12 months. While on the surface this is encouraging for employers, this is less positive if employees are staying put but soldiering on.

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Tom Gaynor

“There are significant differences between what employees and employers think, which implies that employers are over-optimistic about the success of their employee benefits and engagement strategies. The risk is that employers are wasting significant time and money acting on the wrong things,” said Tom Gaynor, Employee Benefits Director. “Listening to employees is key as, when we look at what employers believe works and what employees say they want, there are clear differences.”

Author: Megan Jones

Published On: 4th Feb 2015 - Last modified: 18th Dec 2018
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1 Comment
  • a great article and absolutely at the heart of why we find it so difficult to improve the customer experience.

    In the UK, according to Gallup, only 17% of employees are engaged at work – therefore 83% aren’t. Even more ominously 26% are actively disengaged ie they are deliberately disruptive. This is a leadership issue!

    If good employee engagement equals good customer experience (and I think it does) then our leadership is letting down our customers.

    Dougie Cameron 11 Feb at 11:48