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About Us
Archived Content
A selection of stories from the archives of call centre helper
Case Study: C.A.R.S. becomes PCI compliant
Green-Fingered Agents Help Their Local Park
Social Customer Service: Talk is Cheap, Action’s Much Tougher!
Customer & Leadership: Is There a Formula / Recipe for Success?
How to Make or Break Your Customer Experience
Is Your On-Hold Music Driving Your Customers Mad?
The Future of Interaction Analytics
Case Study: Patient Wait Times Reduced
Azzurri Updates Management Software
Free Cloud Report for Survey Participants
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Editor's Pick
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
