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Archived Content
A selection of stories from the archives of call centre helper
Sports Ambassador pays a Visit
Are you Making Excuses for a bad Customer Experience?
If you Can’t Prove the ROI of your Customer Experience Effort Then Consider This Option
How to be more innovative
The Call Centre & Customer Services Summit
One third of companies file away written complaints
Express Medicals automates its appointment processes
2 weeks to Call Centre Conference
New solution streamlines implementation
Positive Lending Solutions improves customer insight
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How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
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Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service