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Archived Content
A selection of stories from the archives of call centre helper
Scottish Government Minister opens new Glasgow Support Centre
33 social customer service tips that you won’t want to miss
How contact centres use on-hold messaging
New initiative welcomes the unemployed to the contact centre industry
Last few free places for the Call Centre and Customer Services Summit
NewVoiceMedia supports the fight against brain tumours
Family fun day for Sunderland contact centre
Online retailer brings customer service back to UK creating 55 jobs
Netcall wins a Green Apple Environment Award
Contact centres switch back to the UK
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Get Your AI Pilot Off to the Best Possible Start
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2026
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
