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Archived Content
A selection of stories from the archives of call centre helper
Barclaycard wins Training Department of the Year
Brighton contact centre support children’s hospice for Sussex
30 new team manager positions for npower in the North East
Dispelling four of the biggest social media myths
Sixty percent of customers ditch a company for poor telephone customer service
Movers and Shakers – February 2012
Agent Motivation is not all About Incentive Schemes
Case Study: HarborOne
Customer service staff challenge school pupils ahead of London 2012
73% of call centres see benefits of using homeworkers
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Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
