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Archived Content
A selection of stories from the archives of call centre helper
Health awareness for Brighton contact centre
North East Contact Centre creates 200 new jobs
Office workers spend too long sitting at their desks
Movers and Shakers – Jan 2012
Contact centres face new challenges with changes in pension legislation
Call centre PowerPoint clip art
Telephone voted as the most frustrating customer service channel
Contact centres viewed as profit centres rather than cost centres
A contact centre that has embraced homeworking
46% of Agents Not Allowed to Eat at their Desks
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Editor's Pick
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
7 Simple Mistakes That Hurt Contact Centre Morale
How to Make After-Call Work More Efficient – Without AI
