With more of our world shifting to virtual, how can we leverage every customer encounter to drive lifetime loyalty?
The pandemic has changed the world forever – there is no going back.
Your customers have a new perspective on what is important to them.
In fact, customer expectations for great contact centre experiences are higher than ever. And, when you consider the enormous challenges of the “great resignation,” acquiring and retaining talent is tougher than ever.
Across industries in every competitive landscape, companies are racing to meet the “next normal.
In The De-Centered Contact Center, Building Customer Loyalty in the Next Normal David Funck, Alvaria CTO, shares how:
- Contact centre leaders can flip these headwinds and turn them to an advantage
- Tremendous tech advances of recent years can help us execute successfully on a new vision
Plus, learn the top three priorities for delivering frictionless CX in 2022.
To watch the webinar replay click here.