Calabrio Expands Presence in India With New WEM Cloud Offering

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Filed under - Contact Centre News,

Calabrio has announced a major expansion in India with the launch of its new cloud offering. Tailored to meet the specific needs of Indian enterprises, this in-country cloud deployment positions Calabrio as the first WEM organization to offer local businesses unparalleled reliability, flexibility, and scalability for innovative contact centre operations.

Building upon its strong foundation in India, Calabrio has supported local businesses for over 15 years and boasts a significant presence with over 100 employees in Noida, Uttar Pradesh.

This launch underlines the company’s commitment to India’s burgeoning economic landscape and is designed to cater to the unique requirements of Indian contact centres, emphasizing data sovereignty and compliance with stringent local regulations.

Key features of Calabrio’s new cloud offering in India include:

  • Data Sovereignty and Compliance: Calabrio complies with key regulatory frameworks, including Digital Personal Data Protection Act 2023, GDPR, HIPAA and local Indian government regulations, with all interactions and data securely located within the country.
  • Award-Winning WEM Solutions: Leveraging Calabrio’s acclaimed WEM solutions, Indian enterprises can now access cutting-edge tools for workforce management (WFM) and quality management (QM), enhancing operational efficiency and customer engagement.
  • Scalability and Innovation: The local cloud infrastructure offers scalable solutions that support the dynamic needs of Indian contact centres, driving innovation and growth in this significant market.
  • Risk-Managed Cloud Journey: Organizations can embark on their cloud journey with a compliant and low-risk employee management solution, ensuring a smooth transition and robust performance.

“The launch of our new cloud offering in India is a testament to Calabrio’s commitment to empowering organizations with state-of-the-art WEM capabilities while adhering to local data regulations,” said Nick Smith, Vice President of Sales – Asia Pacific at Calabrio.

“With our significant investment in the region and a deep understanding of the Indian market, we are excited to offer a solution that not only meets regulatory needs but also drives innovation and growth for Indian enterprises.”

This blog post has been re-published by kind permission of Calabrio – View the Original Article

For more information about Calabrio - visit the Calabrio Website

About Calabrio

Calabrio Calabrio is the customer experience intelligence company that empowers organisations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behaviour and sentiment, and derives compelling insights from the contact centre.

Read other posts by Calabrio

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Calabrio

Published On: 27th Feb 2024
Read more about - Contact Centre News,

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