Call Centre Management Association (CCMA)

Our mission is to support contact centre leaders to enable them to deliver business success and to be a valued place for industry professionals to network and learn.

ccma.org.uk

Contact Name: Leigh Hopwood

Tel No: 0333 939 9964

Contact Email: info@ccma.org.uk

Profile:

The CCMA is the longest established association representing the UK contact centre industry. Our mission is to support contact centre leaders to enable them to deliver business success and to be a valued place for industry professionals to network and learn.

Large or small, being part of the largest community of contact centre professionals means your contact centre team can benefit from opportunities to meet their peers, senior leaders and industry professionals, share best practice and improve skills and knowledge through learning and specialist training opportunities.

Throughout the year we hold live and virtual events for members, including Best Practice Site Visits, Special Interest Group meetings, roundtables and networking dinners. Each year members are invited to participate in the CCMA Benchmark, comparing 20 KPIs from one year to the next. The UK National Contact Centre Conference and online seminars support the wider industry.

The UK National Contact Centre Awards are a highlight in the annual calendar, giving colleagues the opportunity to recognise the outstanding work they are doing to deliver exceptional employee and customer experiences.

To further our mission, our research initiatives provide insights into areas such as the strategic evolution of the industry to the use of chatbots, from emerging HR challenges to the voice of the contact centre customer. You’ll also find a series of Good Practice Guides on our website.

Of course, the real value is when you join us. Membership is available to UK-based contact centres and offers you a wide variety of benefits, including free entry into the awards and the conference plus discounts are available on courses in the UK National Contact Centre Academy.

If you are not a member of the CCMA, we’d love to hear from you, please get in touch!