Articles about CCMA

171

Call Centre Management Association (CCMA)

A picture of a blue figurine leading a group

57

Change at the Top of the CCMA

A photo of a red carpet

55

The ECCCSAs 2019 Winners Have Been Announced!

3 pretty balloons

126

CCMA Celebrates 25 years as Advocates of the Contact Centre Industry

697

European Contact Centre and Customer Service Award Winners 2018

439

ECCCSA 2018 Finalists Announced

858

UK National Contact Centre Awards 2018 – Winners Announced

15,912

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

7,032

14 Ideas We Learnt at OVO Energy’s Contact Centre

17,537

Really Understand Why Your Customers Are Contacting You