Articles - CCMA

ccma event

126

2022 UK National Contact Centre Conference

147

Call Centre Management Association (CCMA)

A picture of a blue figurine leading a group

101

Change at the Top of the CCMA

A photo of a red carpet

130

The ECCCSAs 2019 Winners Have Been Announced!

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204

CCMA Celebrates 25 years as Advocates of the Contact Centre Industry

840

European Contact Centre and Customer Service Award Winners 2018

1,020

UK National Contact Centre Awards 2018 – Winners Announced

16,619

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

ovo-energy

7,639

14 Ideas We Learnt at OVO Energy’s Contact Centre

man scratching head

19,169

Really Understand Why Your Customers Are Contacting You