Articles - CCMA

ccma event

2022 UK National Contact Centre Conference

89

Call Centre Management Association (CCMA)

A picture of a blue figurine leading a group

73

Change at the Top of the CCMA

A photo of a red carpet

95

The ECCCSAs 2019 Winners Have Been Announced!

3 pretty balloons

172

CCMA Celebrates 25 years as Advocates of the Contact Centre Industry

777

European Contact Centre and Customer Service Award Winners 2018

936

UK National Contact Centre Awards 2018 – Winners Announced

16,213

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

ovo-energy

7,322

14 Ideas We Learnt at OVO Energy’s Contact Centre

18,257

Really Understand Why Your Customers Are Contacting You