Chat Concurrency Related Articles What is the Formula for Concurrency In Chat Support How to Forecast and Plan for Live Chat How to Handle Multiple Chat Conversations Effectively 10 Things They Won't Tell You About Live Chat © Worawut - Adobe Stock - 276580575 659 Filed under - Forum, Live Chat Chat Concurrency Is it possible to reduce the Chat volume by the concurrency target before loading into Erlang C Example, if I have volume of 39 chats and a concurrency of 1.3 I would reduce the volume loaded to 30 chats per interval to adjust the erlang prod hrs requirement Question asked by Chris As A Rule of Thumb That Works There is no Erlang formula for Chat concurrency so you will need to apply a formula. If 1.3 is your measured or predicted concurrency then this would be a good number to use. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 22nd Apr 2022 Read more about - Forum, Live Chat Recommended Articles What is the Formula for Concurrency In Chat Support How to Forecast and Plan for Live Chat How to Handle Multiple Chat Conversations Effectively 10 Things They Won't Tell You About Live Chat Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter