The Leading Contact Centre Magazine

Articles about Live Chat

Articles tagged about live chat and web chat

Which Metrics Are Best for Monitoring Live Chat?

2,716

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10 Things They Won’t Tell You About Live Chat

3,772

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How to Write to Vulnerable Customers

921

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How to Assess Quality on Email and Live Chat in the Contact Centre

3,769

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14 Fresh Ideas from the Sky Contact Centre

3,895

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Customer Service Apologies – Keeping Sorry Fresh and Sincere

12,692

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10 Best Practices to Improve Live Chat

6,970

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14 Top Tips for Digital Customer Service

3,790

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Ten Tips to Provide a Greater Webchat Experience

4,740

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21 Smart Ways to Improve Webchat

1,649

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Live Chat Probably Costs More than Phone Call

2,434

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10 Tips to Make Webchat Work for Your Contact Centre

427

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Training Your Staff to Be Effective at Live Chat

3,743

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19 Things We Learnt at the MOO Contact Centre

2,514

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Are Your Social Media Interactions Too Formal?

1,535

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Encourage Webchat Agents to not be too Robotic

312

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Webchat Service Quality Becomes Compromised After Two Sessions

548

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,848

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How Do I… Make Webchat the Channel of Choice?

1,686

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Think Webchat is 30% Cheaper Than a Phone Call? Think Again

2,219

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