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Articles about Live Chat

Articles tagged about live chat and web chat

A picture of a webchat conversation

15 Golden Rules of Webchat

2,357

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Leslie O'Flahavan

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

561

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A picture of a calculator with a live chat symbol

How to Forecast and Plan for Live Chat

2,214

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Replace Negative Words With Positive Alternatives for Customer Service With Examples

24,547

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Live Chat Metrics: Which Should You Be Monitoring?

6,234

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How to Forecast With Minimal Data

11,352

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10 Things They Won’t Tell You About Live Chat

6,868

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How to Write to Vulnerable Customers

1,821

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How to Assess Quality on Email and Live Chat in the Contact Centre

11,551

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14 Fresh Ideas from the Sky Contact Centre

5,129

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Customer Service Apologies – Keeping Sorry Fresh and Sincere

28,322

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10 Best Practices to Improve Live Chat

26,220

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14 Top Tips for Digital Customer Service

5,381

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Ten Tips to Provide a Greater Webchat Experience

9,424

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21 Smart Ways to Improve Webchat

2,663

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Live Chat Probably Costs More than Phone Call

3,713

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10 Tips to Make Webchat Work for Your Contact Centre

792

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Training Your Staff to Be Effective at Live Chat

6,008

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19 Things We Learnt at the MOO Contact Centre

3,306

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Are Your Social Media Interactions Too Formal?

2,189

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