Articles - Live Chat

Articles tagged about live chat and web chat

Helpdesk written on blocks

Helpdesk 101 – An Introduction to Helpdesk Technology

International language translation search concept with magnifying glass.

How Real-Time Chat Translation Delivers Better CX

live chat signs

How to Handle Multiple Chat Conversations Effectively

pink live chat phone

Replacing Live Chat With Asynchronous Messaging

livechat on laptop

Erlang C for Chat?

many live chats

Chat Concurrency

Chat and Email Quick Wins

21 Quick Wins for Dealing With Chat and Email

Person holding a tablet with message bubbles above it

How to Write Good Customer Support Chat Scripts – With Examples

A photo of someone thinking about what to write

Making Your Customer Service Writing Simple, Friendly and Personal

A picture of a webchat conversation

15 Golden Rules of Webchat

Leslie O'Flahavan

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

A picture of a calculator with a live chat symbol

How to Forecast and Plan for Live Chat

Replace negative Words With Positive Words

Replace Negative Words With Positive Words for Customer Service With Examples

Live Chat Metrics: Which Should You Be Monitoring?

How to Forecast With Limited Data

10 Things They Won’t Tell You About Live Chat

How to Write to Vulnerable Customers

How to Assess Quality on Email and Live Chat in the Contact Centre

14 Fresh Ideas from the Sky Contact Centre

Customer Service Apologies – Keeping Sorry Fresh and Sincere

10 Best Practices to Improve Customer Service Live Chat

14 Top Tips for Digital Customer Service

Ten Tips to Provide a Greater Webchat Experience

21 Smart Ways to Improve Webchat