Articles about Live Chat

Articles tagged about live chat and web chat

Chat and Email Quick Wins

1,202

21 Quick Wins for Dealing With Chat and Email

Person holding a tablet with message bubbles above it

1,492

How to Write Good Customer Support Chat Scripts – With Examples

A photo of someone thinking about what to write

3,623

Making Your Customer Service Writing Simple, Friendly and Personal

A picture of a webchat conversation

4,189

15 Golden Rules of Webchat

Leslie O'Flahavan

933

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

A picture of a calculator with a live chat symbol

5,214

How to Forecast and Plan for Live Chat

Replace negative Words With Positive Words

50,099

Replace Negative Words With Positive Words for Customer Service With Examples

9,005

Live Chat Metrics: Which Should You Be Monitoring?

19,444

How to Forecast With Minimal Data

10,517

10 Things They Won’t Tell You About Live Chat

2,595

How to Write to Vulnerable Customers

18,409

How to Assess Quality on Email and Live Chat in the Contact Centre

5,859

14 Fresh Ideas from the Sky Contact Centre

36,743

Customer Service Apologies – Keeping Sorry Fresh and Sincere

40,491

10 Best Practices to Improve Live Chat

5,976

14 Top Tips for Digital Customer Service

9,698

Ten Tips to Provide a Greater Webchat Experience

3,275

21 Smart Ways to Improve Webchat

4,242

Live Chat Probably Costs More than Phone Call

991

10 Tips to Make Webchat Work for Your Contact Centre

7,312

Training Your Staff to Be Effective at Live Chat

4,238

19 Things We Learnt at the MOO Contact Centre

2,544

Are Your Social Media Interactions Too Formal?

6,114

What Will Happen to the Contact Centre in 2016 and Beyond?