The Award Winning Contact Centre Magazine

Translate

Articles about Live Chat

Articles tagged about live chat and web chat

A photo of someone thinking about what to write

Making Your Customer Service Writing Simple, Friendly and Personal

1,867

Read more...

A picture of a webchat conversation

15 Golden Rules of Webchat

3,378

Read more...

Leslie O'Flahavan

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

710

Read more...

A picture of a calculator with a live chat symbol

How to Forecast and Plan for Live Chat

3,406

Read more...

Replace Negative Words With Positive Alternatives for Customer Service With Examples

37,806

Read more...

Live Chat Metrics: Which Should You Be Monitoring?

7,793

Read more...

How to Forecast With Minimal Data

15,378

Read more...

10 Things They Won’t Tell You About Live Chat

8,243

Read more...

How to Write to Vulnerable Customers

2,180

Read more...

How to Assess Quality on Email and Live Chat in the Contact Centre

14,847

Read more...