The Leading Contact Centre Magazine

Articles about Live Chat

Articles tagged about live chat and web chat

Replace Negative Words With Positive Alternatives for Customer Service

6,232

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Which Metrics Are Best for Monitoring Live Chat?

3,736

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How to Forecast With Minimal Data

5,485

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10 Things They Won’t Tell You About Live Chat

4,689

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How to Write to Vulnerable Customers

1,220

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How to Assess Quality on Email and Live Chat in the Contact Centre

6,175

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14 Fresh Ideas from the Sky Contact Centre

4,312

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Customer Service Apologies – Keeping Sorry Fresh and Sincere

19,288

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10 Best Practices to Improve Live Chat

11,834

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14 Top Tips for Digital Customer Service

4,362

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Ten Tips to Provide a Greater Webchat Experience

6,499

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21 Smart Ways to Improve Webchat

1,949

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Live Chat Probably Costs More than Phone Call

2,944

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10 Tips to Make Webchat Work for Your Contact Centre

520

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Training Your Staff to Be Effective at Live Chat

4,475

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19 Things We Learnt at the MOO Contact Centre

2,820

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Are Your Social Media Interactions Too Formal?

1,693

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Encourage Webchat Agents to not be too Robotic

346

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Webchat Service Quality Becomes Compromised After Two Sessions

586

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,929

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