The Leading Contact Centre Magazine

Articles about Live Chat

Articles tagged about live chat and web chat

A picture of a calculator with a live chat symbol

How to Forecast and Plan for Live Chat

900

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Replace Negative Words With Positive Alternatives for Customer Service

9,646

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Which Metrics Are Best for Monitoring Live Chat?

4,230

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How to Forecast With Minimal Data

6,727

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10 Things They Won’t Tell You About Live Chat

5,266

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How to Write to Vulnerable Customers

1,372

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How to Assess Quality on Email and Live Chat in the Contact Centre

7,401

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14 Fresh Ideas from the Sky Contact Centre

4,649

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Customer Service Apologies – Keeping Sorry Fresh and Sincere

21,817

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10 Best Practices to Improve Live Chat

14,000

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14 Top Tips for Digital Customer Service

4,650

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Ten Tips to Provide a Greater Webchat Experience

7,518

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21 Smart Ways to Improve Webchat

2,109

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Live Chat Probably Costs More than Phone Call

3,223

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10 Tips to Make Webchat Work for Your Contact Centre

581

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Training Your Staff to Be Effective at Live Chat

4,827

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19 Things We Learnt at the MOO Contact Centre

2,983

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Are Your Social Media Interactions Too Formal?

1,816

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Encourage Webchat Agents to not be too Robotic

364

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Webchat Service Quality Becomes Compromised After Two Sessions

610

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