The Leading Contact Centre Magazine

Articles about Live Chat

Articles tagged about live chat and web chat

Replace These Negative Words With Positive Alternatives for Customer Service

4,819

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Which Metrics Are Best for Monitoring Live Chat?

3,443

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How to Forecast With Minimal Data

4,619

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10 Things They Won’t Tell You About Live Chat

4,422

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How to Write to Vulnerable Customers

1,139

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How to Assess Quality on Email and Live Chat in the Contact Centre

5,436

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14 Fresh Ideas from the Sky Contact Centre

4,173

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Customer Service Apologies – Keeping Sorry Fresh and Sincere

17,380

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10 Best Practices to Improve Live Chat

10,328

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14 Top Tips for Digital Customer Service

4,099

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Ten Tips to Provide a Greater Webchat Experience

5,746

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21 Smart Ways to Improve Webchat

1,831

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Live Chat Probably Costs More than Phone Call

2,796

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10 Tips to Make Webchat Work for Your Contact Centre

493

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Training Your Staff to Be Effective at Live Chat

4,250

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19 Things We Learnt at the MOO Contact Centre

2,710

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Are Your Social Media Interactions Too Formal?

1,649

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Encourage Webchat Agents to not be too Robotic

334

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Webchat Service Quality Becomes Compromised After Two Sessions

575

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,889

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