Articles - Live Chat

Articles tagged about live chat and web chat

livechat on laptop

270

Erlang C for Chat?

many live chats

84

Chat Concurrency

Chat and Email Quick Wins

1,276

21 Quick Wins for Dealing With Chat and Email

Person holding a tablet with message bubbles above it

4,814

How to Write Good Customer Support Chat Scripts – With Examples

A photo of someone thinking about what to write

5,163

Making Your Customer Service Writing Simple, Friendly and Personal

A picture of a webchat conversation

4,746

15 Golden Rules of Webchat

Leslie O'Flahavan

1,171

Podcast – Customer Service Writing: How to Get More from Your Emails and Chats

A picture of a calculator with a live chat symbol

7,008

How to Forecast and Plan for Live Chat

Replace negative Words With Positive Words

61,646

Replace Negative Words With Positive Words for Customer Service With Examples

9,704

Live Chat Metrics: Which Should You Be Monitoring?

22,980

How to Forecast With Limited Data

11,855

10 Things They Won’t Tell You About Live Chat

2,961

How to Write to Vulnerable Customers

21,359

How to Assess Quality on Email and Live Chat in the Contact Centre

6,244

14 Fresh Ideas from the Sky Contact Centre

39,594

Customer Service Apologies – Keeping Sorry Fresh and Sincere

46,045

10 Best Practices to Improve Customer Service Live Chat

6,176

14 Top Tips for Digital Customer Service

9,835

Ten Tips to Provide a Greater Webchat Experience

3,554

21 Smart Ways to Improve Webchat

4,380

Live Chat Probably Costs More than Phone Call

1,051

10 Tips to Make Webchat Work for Your Contact Centre

7,657

Training Your Staff to Be Effective at Live Chat

4,404

19 Things We Learnt at the MOO Contact Centre