Clarabridge Wins Artificial Intelligence Breakthrough Award Related Articles 12 Top Uses of Artificial Intelligence in the Contact Centre Clarabridge Introduces Intelligent Scoring Artificial Intelligence in the Call Centre: Survey Results Clarabridge Forges Ahead with Accelerated Growth in 2020 © yavdat - Adobe Stock - 276392837 223 Filed under - Contact Centre News, Clarabridge Clarabridge has been selected as the winner of the “Best Natural Language Understanding (NLU) Solution” award in the 2020 AI Breakthrough Awards program conducted annually by AI Breakthrough. AI Breakthrough is a leading market intelligence organization that recognizes the top companies, technologies and products in the global artificial intelligence (AI) market today. Clarabridge is an advanced AI-powered Customer Experience Analytics platform with an analytics engine that uses a blend of rules-based and machine-learning capabilities to understand experiences and predict outcomes. Clarabridge was designed from the ground up to be an integrated customer experience data hub, aggregating all customer experience sources and mapping to a unified data model. Its NLU capabilities rely on its strong natural language processing (NLP) foundation and produce enrichments out of the box, including detection of topics, sentiment, emotion, emotional intensity, effort, intent, call reasons, and much more. Mark Bishof “Clarabridge’s NLP and NLU are at the core of our DNA, with all data processed through our proprietary NLP engine that we’ve built from scratch specifically for interaction and CX analytics over the past 14 years,” said Clarabridge CEO Mark Bishof. “This prestigious award is a testament to the power of our technology that provides our customers worldwide with best-in-class CX insights.” The mission of the AI Breakthrough Awards is to honour excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories. Some of these include: AI platforms Deep learning Smart robotics Business intelligence Natural language processing Industry-specific AI applications This year’s program attracted more than 2,750 nominations from over 15 different countries throughout the world. “The use of AI for improved customer experience is one of the biggest trends we’ve seen in the larger AI market this year, and Clarabridge is a clear leader in this space, delivering powerful and actionable insights from every customer interaction in a single AI-based CX platform,” said James Johnson, Managing Director, AI Breakthrough. “Clarabridge goes above and beyond how most organizations leverage NLU technology and they certainly “break through” the crowded market with their platform.” “We are proud to name them a 2020 AI Breakthrough Award winner.” This news story has been re-published by kind permission of Clarabridge – View the original post Author: Robyn Coppell Published On: 4th Sep 2020 - Last modified: 8th Sep 2020 Read more about - Contact Centre News, Clarabridge Recommended Articles 12 Top Uses of Artificial Intelligence in the Contact Centre Clarabridge Introduces Intelligent Scoring Artificial Intelligence in the Call Centre: Survey Results Clarabridge Forges Ahead with Accelerated Growth in 2020 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter