Clarabridge Wins Artificial Intelligence Breakthrough Award

A photo of a trophy with gold confetti

Clarabridge has been selected as the winner of the “Best Natural Language Understanding (NLU) Solution” award in the 2020 AI Breakthrough Awards program conducted annually by AI Breakthrough.

AI Breakthrough is a leading market intelligence organization that recognizes the top companies, technologies and products in the global artificial intelligence (AI) market today.

Clarabridge is an advanced AI-powered Customer Experience Analytics platform with an analytics engine that uses a blend of rules-based and machine-learning capabilities to understand experiences and predict outcomes.

Clarabridge was designed from the ground up to be an integrated customer experience data hub, aggregating all customer experience sources and mapping to a unified data model.

Its NLU capabilities rely on its strong natural language processing (NLP) foundation and produce enrichments out of the box, including detection of topics, sentiment, emotion, emotional intensity, effort, intent, call reasons, and much more.

A headshot of Mark Bishof

Mark Bishof

“Clarabridge’s NLP and NLU are at the core of our DNA, with all data processed through our proprietary NLP engine that we’ve built from scratch specifically for interaction and CX analytics over the past 14 years,” said Clarabridge CEO Mark Bishof.

“This prestigious award is a testament to the power of our technology that provides our customers worldwide with best-in-class CX insights.”

The mission of the AI Breakthrough Awards is to honour excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories. Some of these include:

  • AI platforms
  • Deep learning
  • Smart robotics
  • Business intelligence
  • Natural language processing
  • Industry-specific AI applications

This year’s program attracted more than 2,750 nominations from over 15 different countries throughout the world.

“The use of AI for improved customer experience is one of the biggest trends we’ve seen in the larger AI market this year, and Clarabridge is a clear leader in this space, delivering powerful and actionable insights from every customer interaction in a single AI-based CX platform,” said James Johnson, Managing Director, AI Breakthrough.

“Clarabridge goes above and beyond how most organizations leverage NLU technology and they certainly “break through” the crowded market with their platform.”

“We are proud to name them a 2020 AI Breakthrough Award winner.”

This news story has been re-published by kind permission of Clarabridge – View the original post

Author: Robyn Coppell

Published On: 4th Sep 2020 - Last modified: 8th Sep 2020
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