Articles - Clarabridge

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2,488

14 New Uses for AI to Improve Your Customer Service

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4,194

16 Contact Centre Technology Innovations That You Can’t Ignore

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76

Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

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6,330

30 Contact Centre Predictions for 2021

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127

Clarabridge Forges Ahead with Accelerated Growth in 2020

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116

Clarabridge Announces Integration with Microsoft

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2,915

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

10,416

14 Best Practices for Maximizing Your Service Level

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144

Clarabridge Wins Artificial Intelligence Breakthrough Award

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170

Clarabridge Introduces Intelligent Scoring

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22,220

32 Call Centre KPIs That You Need to Track (And Why!)

3,512

30 Customer Experience Trends to Watch Out For

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119

Clarabridge Named a Leader in Customer Feedback Management

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7,598

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

Webinar on contact centre and customer service innovations

571

Recorded Webinar: Contact Centre and Customer Service Innovations

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4,869

18 Tried and Tested Ways to Improve the Customer Experience

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2,616

29 Mistakes That Your Contact Centre Might Be Making

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2,048

15 Interesting Ways to Modernize Your Contact Centre

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2,459

23 Considerations to Make Before Implementing a New Digital Channel

Clarabridge webinar on 5 tips to improve call centre performance

794

Recorded Webinar: 5 Tips to Improve Call Centre Performance

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6,306

19 Contact Centre Queueing Strategies

4,491

9 Ways to Analyse Customer Data

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7,244

22 Contact Centre Cost Saving Ideas

1,720

15 Practical Techniques to Improve Your Voice of the Customer Program