Translate

Articles - Clarabridge

Discover and explore our Clarabridge content collection, including articles, blogs, news stories, case studies, resources and more.

simplewordcloud

The Top 20 Webinars

A picture of AI forming a human face

14 New Uses for AI to Improve Your Customer Service

A photo of an innovative child

16 Contact Centre Technology Innovations That You Can’t Ignore

A picture of a sign saying "now available"

Clarabridge CX Analytics Now Available On Oracle Cloud Marketplace

A picture of someone jumping for 2021

30 Contact Centre Predictions for 2021

A picture of a rocket and a chart

Clarabridge Forges Ahead with Accelerated Growth in 2020

A picture of tetris blocks

Clarabridge Announces Integration with Microsoft

A photo of happy people jumping

15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

Hand holding pen and drawing a chart with an arrow that goes up.

14 Best Practices for Maximizing Your Service Level

A photo of a trophy with gold confetti

Clarabridge Wins Artificial Intelligence Breakthrough Award

A picture of a scoring dial

Clarabridge Introduces Intelligent Scoring

A picture of someone tracking footprints

32 Call Centre KPIs That You Need to Track (And Why!)

30 Customer Experience Trends to Watch Out For

A picture of champagne glasses

Clarabridge Named a Leader in Customer Feedback Management

A picture of cartoon people moving stars

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

Webinar on contact centre and customer service innovations

Recorded Webinar: Contact Centre and Customer Service Innovations

A picture of a rocket being held by a hand

18 Tried and Tested Ways to Improve the Customer Experience

A photo of the word "oops" in a wooden circle

29 Mistakes That Your Contact Centre Might Be Making

A happy contact centre advisor sits in front of a computer screen

15 Interesting Ways to Modernize Your Contact Centre

A photo of someone in consideration while looking across mountain range

23 Considerations to Make Before Implementing a New Digital Channel

Clarabridge webinar on 5 tips to improve call centre performance

Recorded Webinar: 5 Tips to Improve Call Centre Performance

A photo of a man smiling on his phone

19 Contact Centre Queueing Strategies

9 Ways to Analyse Customer Data

A photo of a graph with labels saying "cost" and "benefit"

22 Contact Centre Cost Saving Ideas