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Condense Internal Memos to Make Them Easier to Understand

Published On: 10th May 2016 08:00

Here is a good idea for helping your team better absorb the information sent out in important updates.

Instead of sending out lengthy emails containing every last detail regarding a new update, try condensing it into just a few key points.

This is a far better way to ensure your colleagues absorb the information.

If you still want them to have access to additional detail, you can include a “link to more information” for those who do want to read more into the subject.

You may have a fight on your hands with some people who think every one of their 1000 words is necessary, but once they see the wider benefit, it should all be fine.

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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