Customer Contact Virtual Filed under - Archived Content An Interactive Virtual Event Experience Like No Other YOUR CUSTOMER IS YOUR TRUE NORTH Every person, every process, every tool must embed the customer in its DNA. Ignore this at your peril. POWER TO YOUR PEOPLE Your workforce is transforming and in turn presenting new challenges and new opportunities for brand ambassadorship. You must grasp a new model to attract and develop modern talent, and transition your existing workforce to one that embraces and is empowered by automation. INSPIRE YOUR PEERS, COLLEAGUES AND YOUR INTELLECTUAL CURIOSITY Our events are designed for you to open up about your most formidable challenges and forge lasting connections with your industry peers. Ultimately, you will leave the event feeling invigorated, inspired and ready to enact purposeful change. TECHNOLOGY IS MOVING FAST An era of unprecedented change is upon us, driven by the pace of digital technologies. Get a grip on a fast moving landscape of solutions and find innovative ways to provide data-driven customer support. EFFICIENCY MUST BE WELL THOUGHT OUT Amidst all the disruption and innovation comes the unabated demand for operational efficiency and effectiveness. Strategically deploy the “must have” processes and technology to stay ahead of both evolving customer expectations and the demands of your senior management. Author: Rachael Trickey Published On: 12th Aug 2020 - Last modified: 25th Sep 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter