Contact centre software and telecoms operator Diabolocom has announced launched of its UK blog site.
Diabolocom was founded in Paris by CEO Frederic Durand in 2005 and recently launched operations in the UK, opening its first UK office in central London.
The blog site is intended to provide readers with insight on the latest technology and business trends from around the globe. It will also feature discussions, opinions and insights surrounding the important issues and developments within the contact centre and customer service industries.
The first post, “Artificial Intelligence: building blocks rather than a magic tool for your business“, examines the role of Artificial Intelligence (AI) in business environments and in our everyday lives.
In this post, Diabolocom discusses how AI can help businesses improve their overall relationship with brands, enabling them to develop richer customer insight while meeting and often exceeding the demands of consumers.
Utilised correctly, AI can provide infinite possibilities in improving customer service, a crucial objective for call and contact centres. By adding intelligent voicebot services, call agents are given the means to better support customers and manage recurring requests.
Diabolocom’s latest blog posts focus on customer experience and customer relations in contact centres.
“Under the hood of customer experience: the issue of control and autonomy” uses the metaphor of lifting a car bonnet in explaining how to approach customer experience: you must dive under the hood in order to understand its inner workings.
This was the subject of Diabolocom’s conference at the recent 2018 Stratégie Clients event held in Paris.
With testimonials from PhotoBox Customer Experience Director Mike Massimi and Air Liquide Healthcare International Customer Relations Director Jean-François Ledley, Diabolocom examined why operational staff need an accessible and easy-to-use customer data interface.
Diabolocom has lots of interesting content ready for the site, so keep up to date with them by checking out the following blog page: blog.diabolocom.com
To find out more about Diabolocom, visit: www.diabolocom.com