Articles - Diabolocom

2019 autumn survey report

1,354

2019 Survey Report: What Contact Centres Are Doing Right Now

2018 autumn survey

2,406

2018 Survey Report: What Contact Centres Are Doing Right Now

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The Rise of the Remote Contact Centre Workforce

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7 Things to Consider When Buying a New Customer Management Tool

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83

How to Transform Your Call Centre Into a Sales Centre

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176

Case Study: How Essilor BBGR Switched to Remote Working

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60

Creating a Great Customer Experience by Utilizing Your Data

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1,668

One in Every Five Contact Centres Make This Surprising Self-Service Mistake

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269

Chatbots or Smart IVRs – Which Is Better for Your Customers?

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81

Diabolocom Supports Onepark’s International Growth

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213

Employees Are Still Key to an Optimal Customer Experience

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165

Making the Most of Your Contact Centre Wallboards

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130

The Challenge of Digitalizing Customer Experience in Insurance

154

5 Strategies to Combat Common Customer Service Complaints

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268

Maximizing the Benefits of Voice In Customer Service

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385

Building Human Connections In Contact Centres

149

3 Reasons Why Brands Still Need Voice in Their Customer Relations

127

3 Key Uses of Data to Optimise the Performance of the Voice Channel

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148

Does Your Business Need a Chief Experience Officer?

149

3 Reasons Why Emotion Is the New Frontier in Customer Relations

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132

Decathlon Pro Sees Quick ROI From Telephony Solution

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138

3 Things That Should Never Happen in Your Contact Centre

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185

What Is the Secret to Customer Loyalty?

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202

Two Situations That Customers Hate Over the Phone – and How to Fix Them