Articles - Diabolocom

2019 autumn survey report
2019 Survey Report: What Contact Centres Are Doing Right Now
2018 autumn survey
2018 Survey Report: What Contact Centres Are Doing Right Now
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The Rise of the Remote Contact Centre Workforce
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7 Things to Consider When Buying a New Customer Management Tool
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How to Transform Your Call Centre Into a Sales Centre
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Case Study: How Essilor BBGR Switched to Remote Working
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Creating a Great Customer Experience by Utilizing Your Data
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One in Every Five Contact Centres Make This Surprising Self-Service Mistake
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Chatbots or Smart IVRs – Which Is Better for Your Customers?
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Diabolocom Supports Onepark’s International Growth
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Employees Are Still Key to an Optimal Customer Experience
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Making the Most of Your Contact Centre Wallboards
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The Challenge of Digitalizing Customer Experience in Insurance
5 Strategies to Combat Common Customer Service Complaints
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Maximizing the Benefits of Voice In Customer Service
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Building Human Connections In Contact Centres
3 Reasons Why Brands Still Need Voice in Their Customer Relations
3 Key Uses of Data to Optimise the Performance of the Voice Channel
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Does Your Business Need a Chief Experience Officer?
3 Reasons Why Emotion Is the New Frontier in Customer Relations
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Decathlon Pro Sees Quick ROI From Telephony Solution
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3 Things That Should Never Happen in Your Contact Centre
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What Is the Secret to Customer Loyalty?
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Two Situations That Customers Hate Over the Phone – and How to Fix Them