Dials Vs DMC’s

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Call and Contact Centre Questions: Dials Vs DMC’s
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Dials Vs DMC's Does anyone have a general benchmark figure for agent Dials Vs Deciscion Maker contacts per hour for an outbound campaign? I've checked my Merchents report and it's not in there. I think its about 15 dials and 7 DMC's for B2C and 10 dials to 7 DMC's for B2B But I may be wrong. Any help appreciated. DaveA Question asked by Dave

B2B

Sorry that should be 10 dials to 5 DMC for B2B With thanks to Dave

Dials to DMC's

Hi Dave, Hope all well. Have experienced greater number of dials in SME marketplace. 15 to 5 DMC. Might have been the sector. What's your target customer? Can maybe give you a better steer. Cheers S With thanks to Sharon

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 11th Aug 2025
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