Dials Vs DMC’s Related Articles Industry Standard for DMC Rate Quality Assurance Vs Team Supervisor Workforce Management vs Workforce Optimization – What’s the Difference? Binaural vs Monaural Headsets in the Contact Centre © Prostock-studio - Adobe Stock - 305430441 207 Filed under - Forum Dials Vs DMC’s Does anyone have a general benchmark figure for agent Dials Vs Deciscion Maker contacts per hour for an outbound campaign? I’ve checked my Merchents report and it’s not in there. I think its about 15 dials and 7 DMC’s for B2C and 10 dials to 7 DMC’s for B2B But I may be wrong. Any help appreciated. DaveA Question asked by Dave B2B Sorry that should be 10 dials to 5 DMC for B2B With thanks to Dave Dials to DMC’s Hi Dave, Hope all well. Have experienced greater number of dials in SME marketplace. 15 to 5 DMC. Might have been the sector. What’s your target customer? Can maybe give you a better steer. Cheers S With thanks to Sharon Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 3rd May 2022 Read more about - Forum Recommended Articles Industry Standard for DMC Rate Quality Assurance Vs Team Supervisor Workforce Management vs Workforce Optimization – What’s the Difference? Binaural vs Monaural Headsets in the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter