Business services and customer management consultancy, Ember Group, today announces the acquisition of training consultancy, Real Results Training Limited – a specialist Learning & Development consultancy with expertise in the customer contact industry.
Working in the UK and internationally, and for both private and public sector organisations, Ember Group has helped leading UK and global brands become more effective at delivering their services – creating better results and sustainable value with enhanced customer engagements. The acquisition allows Ember Group to build on its strong heritage of customer management delivery and expand its existing services into training and mentoring services, in which Real Results excel. The combined businesses will continue to deliver expert advice centred on the commercial and operational realities involved in meeting customer expectations in a multi-channel world.
Carolyn Blunt, founder and Managing Director of Real Results says; “Over the past 13 years, Real Results has gained an enviable portfolio of clients such as Shop Direct, Boots, Bupa and Autoglass due to our reputation for designing and delivering world-class learning solutions. I’m delighted that Real Results is now part of the Ember Group. The consultancy work performed by Ember often identifies the type of challenges that Real Results works to solve. Equally, when Real Results is enlisted to determine Learning & Development needs, we regularly uncover technology and process issues in the customer journey that would benefit from Ember’s agnostic advice and practical guidance. The merging of our two companies strengthens both our offerings for clients.”
Ember Group Director, David Leedham, says “With Real Results and the professional skills and experience of Carolyn Blunt and her team, we can now offer a more expansive and comprehensive training and development service to our clients across all customer management operations. Real Results will officially be known as Ember Real Results.”
Ember Real Results is led by Managing Director Carolyn Blunt, a specialist trainer, call centre expert, author and industry speaker, and her established team of trainers and learning and development consultants.
About Ember Group
Ember is a business services group that helps organisations get more from their customer engagements and the partners they use to manage these. With an unashamedly commercial focus, we achieve tangible business benefits that deliver a material impact. Recommendations for change are backed by robust analysis that validates investment decisions and offers a clear business case for innovation, change and transformation, and a proven, capable partner to see it through.
About Ember Real Results
Ember Real Results delivers lasting performance improvement through specialist learning & development solutions. Ember Real Results is immersed in contact centre expertise and helps organisations to acquire the skills they need to grow – from agent performance to leadership and management solutions.