The Leading Contact Centre Magazine

Articles about Ember

VitalityHealth Automates Its Quality Management

67

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Davies Acquires Ember Group

85

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5 Tips to Improve Your Call Centre Sales

85,380

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7 Steps to Develop a Learning Culture

113

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New Online Learning App Announced

132

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Ember Opens New Office in Toronto

143

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What Does Outsourcing of the Future Look Like?

137

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6 Benefits of Contact Centre e-Learning

120

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6 Tips to Improve Contact Centre Listening

66

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How Do Analytics Make Learning More Effective?

99

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Ember Sees Rapid Growth in Demand for Managed Analytics

90

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The Best Uses for e-Learning in the Contact Centre

1,476

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Why Getting Feedback Right Is So Important

68

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What Can You Do to Become Your Customers’ Champion?

218

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The CEO Interview: David Leedham at Ember Group

272

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Getting Ready for Webchat – What You Need to Know

102

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How to Stay Connected with the Modern Customer

100

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Analytics – Is It About Sample or Size?

180

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10 Examples of Exceptional Customer Service

16,841

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5 Times When Voice Wins Over Customer Self-Service

509

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