Articles - Ember

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

418,467

The Best Motivational Games for Employees and Remote Workers

A photo of someone holding an elderly persons hands

3,647

Supporting Vulnerable Customers in a Digital World

318

Davies Acquires Ember Group

116,200

5 Tips to Improve Your Call Centre Sales

409

7 Steps to Develop a Learning Culture

368

What Does Outsourcing of the Future Look Like?

608

6 Benefits of Contact Centre e-Learning

4,510

The Best Uses for e-Learning in the Contact Centre

397

Why Getting Feedback Right Is So Important

2,906

What Can You Do to Become Your Customers’ Champion?

129,612

10 Exceptional Customer Service Examples

1,414

5 Times When Voice Wins Over Customer Self-Service

648

Using Speech Analytics to Minimise Dead Air

7,392

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

335,070

Top Tips to Improve Listening Skills on the Telephone

740

Why Customer Journey Mapping Is Critical for Business Growth

4,309

How to Develop Sales Focus in a Customer Service Team

4,050

What’s the Right Thing to Do When the Customer’s Wrong?

432

Are Your Customer Management Outsourcing Arrangements in Safe Hands?

2,234

How to Deliver More Memorable and Effective Training

1,104

How Can a Learning Management System Boost Business?

993

5 Things You Need to Do if You Want a Career Change in 2018