The Leading Contact Centre Magazine

Articles about Ember

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Supporting Vulnerable Customers in a Digital World

132

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Davies Acquires Ember Group

128

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5 Tips to Improve Your Call Centre Sales

100,190

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7 Steps to Develop a Learning Culture

184

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Ember Opens New Office in Toronto

141

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What Does Outsourcing of the Future Look Like?

148

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6 Benefits of Contact Centre e-Learning

220

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6 Tips to Improve Contact Centre Listening

141

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How Do Analytics Make Learning More Effective?

124

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Ember Sees Rapid Growth in Demand for Managed Analytics

104

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The Best Uses for e-Learning in the Contact Centre

2,350

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Why Getting Feedback Right Is So Important

172

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What Can You Do to Become Your Customers’ Champion?

813

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The CEO Interview: David Leedham at Ember Group

368

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Getting Ready for Webchat – What You Need to Know

149

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How to Stay Connected with the Modern Customer

108

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Analytics – Is It About Sample or Size?

200

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10 Examples of Exceptional Customer Service

47,011

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5 Times When Voice Wins Over Customer Self-Service

576

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Using Speech Analytics to Minimise Dead Air

315

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