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Articles - Ember
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Top 20 Motivational Games for the Contact Centre – Suitable for Office-Based Agents and Remote Workers
Supporting Vulnerable Customers in a Digital World
Davies Acquires Ember Group
5 Tips to Improve Your Call Centre Sales
7 Steps to Develop a Learning Culture
What Does Outsourcing of the Future Look Like?
6 Benefits of Contact Centre e-Learning
The Best Uses for e-Learning in the Contact Centre
Why Getting Feedback Right Is So Important
What Can You Do to Become Your Customers’ Champion?
10 Exceptional Customer Service Examples
5 Times When Voice Wins Over Customer Self-Service
Using Speech Analytics to Minimise Dead Air
How to Build Customer Trust From the Contact Centre
Top Tips to Improve Listening Skills on the Telephone
Why Customer Journey Mapping Is Critical for Business Growth
How to Develop Sales Focus in a Customer Service Team
What’s the Right Thing to Do When the Customer’s Wrong?
Are Your Customer Management Outsourcing Arrangements in Safe Hands?
How to Deliver More Memorable and Effective Training
How Can a Learning Management System Boost Business?
5 Things You Need to Do if You Want a Career Change in 2018
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
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Thu 25 Apr 2024
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Latest Insights
Delivering Exceptional Experiences in the Real World
How Video Helps Provide Exceptional Customer Experience
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The Key Elements of a CX Lifecycle and Ways to Improve It
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