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Articles about Ember

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Supporting Vulnerable Customers in a Digital World

235

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Davies Acquires Ember Group

135

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5 Tips to Improve Your Call Centre Sales

102,773

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7 Steps to Develop a Learning Culture

197

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Ember Opens New Office in Toronto

148

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What Does Outsourcing of the Future Look Like?

155

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6 Benefits of Contact Centre e-Learning

245

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6 Tips to Improve Contact Centre Listening

149

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How Do Analytics Make Learning More Effective?

128

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Ember Sees Rapid Growth in Demand for Managed Analytics

109

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The Best Uses for e-Learning in the Contact Centre

2,525

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Why Getting Feedback Right Is So Important

182

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What Can You Do to Become Your Customers’ Champion?

924

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10 Exceptional Customer Service Examples

58,446

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5 Times When Voice Wins Over Customer Self-Service

630

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Using Speech Analytics to Minimise Dead Air

357

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How to Build Customer Trust From the Contact Centre

2,799

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Top Tips to Improve Listening Skills on the Telephone

277,862

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Why Customer Journey Mapping Is Critical for Business Growth

489

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How to Develop Sales Focus in a Customer Service Team

2,900

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