The Leading Contact Centre Magazine

Articles about Ember

VitalityHealth Automates Its Quality Management

69

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Davies Acquires Ember Group

92

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5 Tips to Improve Your Call Centre Sales

87,482

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7 Steps to Develop a Learning Culture

131

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New Online Learning App Announced

134

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Ember Opens New Office in Toronto

148

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What Does Outsourcing of the Future Look Like?

140

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6 Benefits of Contact Centre e-Learning

134

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6 Tips to Improve Contact Centre Listening

72

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How Do Analytics Make Learning More Effective?

101

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Ember Sees Rapid Growth in Demand for Managed Analytics

92

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The Best Uses for e-Learning in the Contact Centre

1,624

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Why Getting Feedback Right Is So Important

80

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What Can You Do to Become Your Customers’ Champion?

282

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The CEO Interview: David Leedham at Ember Group

286

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Getting Ready for Webchat – What You Need to Know

109

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How to Stay Connected with the Modern Customer

97

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Analytics – Is It About Sample or Size?

192

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10 Examples of Exceptional Customer Service

19,744

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5 Times When Voice Wins Over Customer Self-Service

521

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