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About Us
Articles - Ember
430,619
The Best Motivational Games for Employees and Remote Workers
4,296
Supporting Vulnerable Customers in a Digital World
339
Davies Acquires Ember Group
116,759
5 Tips to Improve Your Call Centre Sales
447
7 Steps to Develop a Learning Culture
385
What Does Outsourcing of the Future Look Like?
652
6 Benefits of Contact Centre e-Learning
4,753
The Best Uses for e-Learning in the Contact Centre
420
Why Getting Feedback Right Is So Important
3,121
What Can You Do to Become Your Customers’ Champion?
134,285
10 Exceptional Customer Service Examples
1,434
5 Times When Voice Wins Over Customer Self-Service
689
Using Speech Analytics to Minimise Dead Air
7,884
How to Build Customer Trust From the Contact Centre
340,786
Top Tips to Improve Listening Skills on the Telephone
757
Why Customer Journey Mapping Is Critical for Business Growth
4,494
How to Develop Sales Focus in a Customer Service Team
4,074
What’s the Right Thing to Do When the Customer’s Wrong?
445
Are Your Customer Management Outsourcing Arrangements in Safe Hands?
2,370
How to Deliver More Memorable and Effective Training
1,140
How Can a Learning Management System Boost Business?
1,035
5 Things You Need to Do if You Want a Career Change in 2018
Editor's Pick
Should Customer Service Leaders Fear ChatGPT?
The Top Scheduling Challenges and How to Fix Them
Ways to Make Working in a Contact Centre Fun
28 Effective Ways to Build Rapport With Customers and Clients
Latest Resources
Download: The Modern WFM Platform RFP Template
The Ultimate Guide to Creating an Effective Omnichannel Customer Experience
Upcoming Events
Best Practice and Live Demonstration with Calabrio
Tue 13 Jun 2023
5 Strategies to Boost Finserv and Insurance Contact Center Performance and CX – webinar
Tue 13 Jun 2023
Latest Insights
Bringing Generative AI to Healthcare Through the Contact Centre
A Workforce Manager’s Guide to Better Back-Office Operations
Latest News
The Contact Company Selects Calabrio WFM
Five9 Earns Metrigy MetriStar Top Provider Award
Popular Pages
Top 50 Positive Words and Phrases – With Examples
The Top 50 Words to Describe Yourself on Your CV
Contact Centre Dashboard Excel Template
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