Articles - Ember

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

407,969

The Best Motivational Games for Employees and Remote Workers

A photo of someone holding an elderly persons hands

2,904

Supporting Vulnerable Customers in a Digital World

293

Davies Acquires Ember Group

115,319

5 Tips to Improve Your Call Centre Sales

367

7 Steps to Develop a Learning Culture

323

What Does Outsourcing of the Future Look Like?

571

6 Benefits of Contact Centre e-Learning

4,297

The Best Uses for e-Learning in the Contact Centre

365

Why Getting Feedback Right Is So Important

2,644

What Can You Do to Become Your Customers’ Champion?

124,566

10 Exceptional Customer Service Examples

1,386

5 Times When Voice Wins Over Customer Self-Service

605

Using Speech Analytics to Minimise Dead Air

6,941

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

329,677

Top Tips to Improve Listening Skills on the Telephone

700

Why Customer Journey Mapping Is Critical for Business Growth

4,124

How to Develop Sales Focus in a Customer Service Team

3,986

What’s the Right Thing to Do When the Customer’s Wrong?

399

Are Your Customer Management Outsourcing Arrangements in Safe Hands?

2,103

How to Deliver More Memorable and Effective Training

1,049

How Can a Learning Management System Boost Business?

966

5 Things You Need to Do if You Want a Career Change in 2018