Articles - Ember

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

394,965

The Best Motivational Games for Employees and Remote Workers

A photo of someone holding an elderly persons hands

2,295

Supporting Vulnerable Customers in a Digital World

268

Davies Acquires Ember Group

114,003

5 Tips to Improve Your Call Centre Sales

327

7 Steps to Develop a Learning Culture

289

Ember Opens New Office in Toronto

298

What Does Outsourcing of the Future Look Like?

520

6 Benefits of Contact Centre e-Learning

4,014

The Best Uses for e-Learning in the Contact Centre

329

Why Getting Feedback Right Is So Important

2,364

What Can You Do to Become Your Customers’ Champion?

118,149

10 Exceptional Customer Service Examples

1,365

5 Times When Voice Wins Over Customer Self-Service

572

Using Speech Analytics to Minimise Dead Air

6,434

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

323,287

Top Tips to Improve Listening Skills on the Telephone

664

Why Customer Journey Mapping Is Critical for Business Growth

3,863

How to Develop Sales Focus in a Customer Service Team

3,927

What’s the Right Thing to Do When the Customer’s Wrong?

362

Are Your Customer Management Outsourcing Arrangements in Safe Hands?

1,913

How to Deliver More Memorable and Effective Training

1,003

How Can a Learning Management System Boost Business?

941

5 Things You Need to Do if You Want a Career Change in 2018