The Leading Contact Centre Magazine

Articles about Ember

VitalityHealth Automates Its Quality Management

75

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Davies Acquires Ember Group

110

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5 Tips to Improve Your Call Centre Sales

95,590

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7 Steps to Develop a Learning Culture

167

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Ember Opens New Office in Toronto

134

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What Does Outsourcing of the Future Look Like?

146

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6 Benefits of Contact Centre e-Learning

201

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6 Tips to Improve Contact Centre Listening

117

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How Do Analytics Make Learning More Effective?

115

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Ember Sees Rapid Growth in Demand for Managed Analytics

98

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The Best Uses for e-Learning in the Contact Centre

2,020

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Why Getting Feedback Right Is So Important

136

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What Can You Do to Become Your Customers’ Champion?

589

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The CEO Interview: David Leedham at Ember Group

350

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Getting Ready for Webchat – What You Need to Know

118

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How to Stay Connected with the Modern Customer

104

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Analytics – Is It About Sample or Size?

198

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10 Examples of Exceptional Customer Service

32,015

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5 Times When Voice Wins Over Customer Self-Service

546

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Using Speech Analytics to Minimise Dead Air

278

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