Articles - Ember

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

430,619

The Best Motivational Games for Employees and Remote Workers

A photo of someone holding an elderly persons hands

4,296

Supporting Vulnerable Customers in a Digital World

339

Davies Acquires Ember Group

116,759

5 Tips to Improve Your Call Centre Sales

447

7 Steps to Develop a Learning Culture

385

What Does Outsourcing of the Future Look Like?

652

6 Benefits of Contact Centre e-Learning

4,753

The Best Uses for e-Learning in the Contact Centre

420

Why Getting Feedback Right Is So Important

3,121

What Can You Do to Become Your Customers’ Champion?

134,285

10 Exceptional Customer Service Examples

1,434

5 Times When Voice Wins Over Customer Self-Service

689

Using Speech Analytics to Minimise Dead Air

7,884

How to Build Customer Trust From the Contact Centre

A person holds their hand up to their ear

340,786

Top Tips to Improve Listening Skills on the Telephone

757

Why Customer Journey Mapping Is Critical for Business Growth

4,494

How to Develop Sales Focus in a Customer Service Team

4,074

What’s the Right Thing to Do When the Customer’s Wrong?

445

Are Your Customer Management Outsourcing Arrangements in Safe Hands?

2,370

How to Deliver More Memorable and Effective Training

1,140

How Can a Learning Management System Boost Business?

1,035

5 Things You Need to Do if You Want a Career Change in 2018