THE DATE: 1 December
THE LOCATION: The Savoy in London
THE DESCRIPTION: The Verint Engage Customer Conference is dedicated to exploring the drive toward customer engagement optimisation; the critical roles an organisation’s contact centre, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage.
The Engage Customer Conference will feature workshops and customer-led sessions that explore best practices for optimising customer engagement using customer analytics, engagement management and workforce optimisation solutions from Verint. It also will include a technology showcase, product demonstrations, networking opportunities, one-on-one meetings, and a host of social and interactive activities for Verint customers from all over Europe.
Key themes include:
- Customer-Centric Engagement—When every interaction counts, making it easy, fast and successful for the customer means everything.
- Employee Engagement and Productivity—Employee effort, empowerment, effectiveness and satisfaction are critical to sustaining superior customer engagement.
- Improving Operational Efficiency—Making numerous processes run smoothly every time requires automation and the agility to make changes when needed.
- From Analytics to Action—Insights from data should point the way to the next step, whether it’s the next sequence, moment in an interaction or the next big initiative for the organisation.
- Navigating Digital Transformation—Keeping up with rapid change in digital capabilities and expectations requires a clear understanding of these major shifts, and astute planning and execution to capitalise on them.
- Trends and Strategies—Trends affecting change in organisations around the world demand strategies to adjust courses for the road ahead.
- Understanding and Maximising Technology—For the IT professional, knowing more about the underpinning technologies can help unlock greater value and efficiencies.
- Solutions in Action—Learn how Verint customers have achieved favourable and even remarkable results from their customer engagement initiatives.
THE ORGANISERS: Verint
THE WEBLINK: www.verint.com/engageuk
Author: Rachael Trickey
Published On: 1st Jul 2016 - Last modified: 30th Nov 2016
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