Five9 Acquires Acqueon to Boost AI-Driven CX

Five9 has announced its entered into an agreement to acquire Acqueon, a real-time revenue execution platform.

This move aims to enhance Five9’s Intelligent CX Platform by integrating AI-driven, omnichannel customer engagement, enabling businesses to interact with customers more effectively across the entire customer journey, from marketing to customer service.

The combination seeks to meet rising customer expectations by allowing companies to personalize and optimize their outreach based on real-time data.

Mike Burkland, Chairman and CEO of Five9 said, “Together with Acqueon, we can intelligently combine the preferences of the customer with the increasing variety of outreach channels to help enterprises grow their revenue and delight customers, while aligning to compliance standards.

Furthermore, the interactions generated within Acqueon create additional contextual data that further strengthens the value of the Five9 Genius AI Suite. I’m thrilled to welcome the Acqueon team to Five9 and look forward to taking proactive customer engagement to a new level.”

Ashish Koul, CEO of Acqueon said, “Acqueon is thrilled to join forces with Five9, an industry leader in cloud CX and AI.

We’ve had an extremely successful partnership over the last two years, with deep product integrations between Acqueon’s Revenue Execution Platform and Five9’s Intelligent CX platform including a focused initiative around our Epic integration within the Five9 platform for the healthcare industry. We look forward to enhancing Five9’s leadership position in the CX market.”

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This post has been re-published by kind permission of Five9 - view the original article.

Author: Hannah Swankie

Reviewed by: Xander Freeman