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Articles by Xander Freeman
Xander Freeman is an experienced B2B marketeer working as Digital Content Director for Call Centre Helper. Joining the team in 2023, he currently runs our digital channels, aiding in our editorial direction, video and webinar programmes, our social outreach and also works closely with our media partners. Xander often collaborates with our editorial staff, visiting industry events, and conducting in-person and virtual site visits for contact centres both in the UK and abroad.
Connect with Xander on
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Aspect Bursts Back Onto the CX Scene – Alvaria Rebrands
Evaluagent Launches New Conversation Analytics Feature
Recorded Webinar: Excellent Customer Service Strategy
Recorded Webinar: 5 Clever Ways to Improve Your Service Levels
Recorded Webinar: 7 Strategies to Boost CX Performance
What Is a Chatbot? Our Simplified Guide
What Not to Miss at Call & Contact Centre Expo 2023
RPA in Contact Centres: An Executive Guide
The Most Popular Contact Centre Technologies
Understanding Queue Positions
Interaction Analytics in Contact Centres – An Executive Briefing
Recorded Webinar: Improving Contact Centre Efficiency
Your Next Customer is on Our Website – Advertise on Call Centre Helper
Editor's Pick
Out of Hours Service – Who’s Doing It Best?
Alternatives to Saying “Don’t Worry” to Customers
Ease Agent Stress – With These 15 Top Tips!
Need to Reduce Absence in Your Contact Centre? Here’s How!
Latest Resources
Webinar Replay: The Secrets to Delivering Consistent CX
White Paper: Unlocking The Full Potential Of Speech Analytics
Upcoming Events
Calabrio C3 Customer Connect
CCA Leaders’ Summit Series 2024 – Session 3
Latest Blogs
3 Steps to Get Ahead of the “Time Is Money” Initiative
How Does a Cloud Contact Centre Improve Customer Retention?
Featured Articles
Management Speak – 40 Words and Phrases That Make Your Team Cringe
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Positive Scripting For Customer Service – With Examples
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The Top 25 Positive Words and Phrases for Customer Service
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