Five9 EMEA Summit Filed under - Archived Content, Five9 Agenda at a Glance – 6th May 2021 How did the Contact Centre Market evolve in the last 18 months. Martin Redhead, Analyst at MZA Digital Transformation and Business Resilience. Panel Discussion, Moderator: Thomas John, Head of Channels EMEA, Five9 Reimagine your CX. Fireside Chat. Moderator: Darryl Addington, Director, Product Marketing, Five9 Making automation and AI practical in the Contact Centre. Jonathan Rosenberg, CTO and Head of AI, Five9 The Power of IVA. Callan Schebella, SVP and GM, Inference Author: Robyn Coppell Published On: 25th Mar 2021 - Last modified: 7th May 2021 Read more about - Archived Content, Five9 Related Reports Webinar Replay: 5 Clever Ways to Improve Your Service Levels eBook: Customer Success Stories 2024 A Buyers Guide to Selecting a CCaaS and CX Provider eBook: How to Blend People and Technology in a Budget Friendly Way Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter