Five9 to Acquire Aceyus

Merger and acquisition concept with jigsaw pieces fitting together

Filed under - Contact Centre News,

Five9 has announced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics.

Using a robust catalog of pre-built integrations, Aceyus software ingests data from CRM, WEM systems, multiple ACDs, communication platforms, digital channels, intelligent virtual agents and other key sources of customer data.

Aceyus’s ability to normalize the entire CX data set and deliver real time-insights allows businesses to transition from legacy systems to Five9 while maintaining consistent reports, data visualization and dashboards.

This enables customers to run their business smoothly and take advantage of the Five9 platform during migration and beyond. The continuity of data and insight provided by Aceyus across complex environments allows for smoother large scale cloud migrations with faster time to value.

In order to deliver personalized customer journeys, enterprises need to leverage contextual data. This contextual data often lives in dozens of disparate and siloed systems.

As a market leader in advanced data integration and analytics for large enterprises, Aceyus will further differentiate the Five9 platform as we integrate their robust, pre-built data integrations to expand our platform’s data lake.

Aceyus will enable Five9 to access this contextual data to optimize, predict and deliver the personalized journeys customers expect. This applies especially to the Five9 AI & Automation solutions where the use of this data is critical to the accuracy and efficacy required to deliver a joyful customer experience.

“Aceyus’s customer base includes many Fortune 100 companies and joint accounts with Five9, including some of our largest prospects and customers around the globe.

The addition of Aceyus will extend our platform to further facilitate the migration of large enterprise customers to the cloud and to leverage contextual data to deliver personalized experiences,” said Mike Burkland, Five9 CEO and Chairman.

“Aceyus is a market leader in removing data complexity and delivering analytics for some of the world’s largest enterprises. We believe Aceyus’s breadth of capabilities to ingest, normalize and analyze data across a wide range of data sources is unmatched.

Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalized customer journeys and enable the world’s largest enterprises to seamlessly move to the cloud. We are thrilled to have the Aceyus team join Five9.”

“Contact centres are a veritable treasure trove of data, especially as market leaders have moved to create CX platforms that include IVAs, digital engagement, and WEM,” says Sheila McGee-Smith, principal analyst at McGee-Smith Analytics.

“To be valuable, however, contact centre data must be combined with information from applications and departments across the enterprise. In our fast-paced, Generative AI world, it’s not about collecting data – it’s about ensuring the data is available, accessible, and liberated from data silos to create new insights and intelligence to personalize experiences for end user customers.”

“As an existing partner of both Five9 and Aceyus, we are excited to see this combination of two strong partners in our portfolio,” said Casey Klein, Contact Centre Vice President at Presidio.

“More and more, our customers expect access to sophisticated, yet easy to understand real-time customer experience data and metrics as they migrate to the cloud.

The combined capabilities and expertise of Five9 and Aceyus will add strategic business value as we deliver innovative solutions, expanded product offerings, and improved services for our customers.”

Mike Ary, Aceyus’s CEO, President and Co-Founder, said, “Aceyus is incredibly proud to join Five9, a leading, global CX platform provider and true industry innovator in AI and Automation.

Building on our successful partnership, shared vision and well-aligned cultures, we are poised to deliver unparalleled value to our customers, empowering them with comprehensive insights and tools to drive business transformation and exceptional customer experiences.

I look forward to the boundless opportunities and growth that lie ahead as we write the next chapter of success, together, as part of the Five9 family.”

The transaction is scheduled to close by the end of the third quarter of 2023.

This blog post has been re-published by kind permission of Five9 – View the Original Article

For more information about Five9 - visit the Five9 Website

About Five9

Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Five9

Published On: 8th Aug 2023
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