Free Auto Scheduling Tools


tool kit

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Tools for Auto Scheduling

I had used Erlang C to identify the FTE requirement for 24 hours call center environment. Now I know my requirement for 30 min interval, may i check any online free tools that could assist for auto scheduling to place the shift for 80 employees according to interval staff requirement?

Question asked by Ivan

Erlang Calculator With Scheduler

There is a day planner function in the Erlang Calculator, which is available for Free.

You can select periods of up to 1 month and it will give the staffing profile

https://www.callcentrehelper.com/tools/erlang-calculator/

With thanks to Jonty

Self Plotting Schedule

Thank for the advise. I’m now trying for spreadsheet self plotting schedule. May i check in current test / practise environment, was there any best practise that telling the best allocation for 24 hours center shift from 00:00 – 23:30.

For example, 24 hours shift recommend to have 10pm – 7am shift, then 5am – 2pm shift, then 9am – 6pm shift follow by 3pm – 12am and etc ? Because in my self plotting, if i need to cover all interval then every single interval will have schedule to come in, that make inconvenient to the worker.

With thanks to Ivan

Low Cost Auto Rostering Tools

hi. can i check if there are an recommended low cost auto rostering tools which is able to auto generate a workforce roster with the consideration of staff’s competency level/ language requirement in a shift?

With thanks to lzkl

Roster Tool

I managed to find abc roster which I think manage to meet my requirements. It is a rare free tool which enable auto generation of roster.

For the manpower forecast. Yes I do erlang c . What I do is obtain a list of required headcount by varying and ascending volume. Do a simple vlookup to your varying half hourly volume to gauge your required manpower for the shift or day

With thanks to lzkl

Excel Spreadsheets

Hi I was wondering if anybody had any examples of excel spreadsheets which you use for creating contact center schedules. I use ewfm 95% of the time but am trying to look at other options which may be useful as well. any help or guidance would be great thanks.

With thanks to Dannyt83

Number of Staff Required

Hi,

Any one call help to determine how many agents i need to cover 24/7 operation if i need to have one agent per shift, having three main shift during the day 8:00 – 16:00 and 16:00 – 0:00 and 0:00 – 08:00

With thanks to Ehab

Erlang Calculator With Scheduling

There is a day planner function in the Erlang Calculator, which is available for Free.

You can select periods of up to 24 hours and it will give the staffing profile

https://www.callcentrehelper.com/tools/erlang-calculator/

You can then add then select the scheduling option to generate a schedule.

With thanks to Jonty

Published On: 12th Apr 2022 - Last modified: 25th Apr 2022
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