FTE and Per Call Billing Calculation Related Articles How to Calculate Required FTE for Inbound Call Volumes What Exactly is FTE Staffing - FTE Required FTE Calculations © Valerii Evlakhov - Adobe Stock - 275411842 938 Filed under - Forum FTE and Per Call Billing Calculation I need to know how to calculate (25 FTE’s) billing. and How to calculate per call billing. Question asked by Shuabe Take Your Total Cost and Divide By the Number of Staff The simple answer is to work out your total costs across the year – including all overheads – and divide this by the number of staff, in your case 25 people. This will give you the cost per member of staff. Once you have the cost for one FTE work the average number of calls handled per year. This will then give you a cost per call. Divide the cost per call by the average handling time and this will give you a cost per minute. With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 21st Apr 2022 Read more about - Forum Recommended Articles How to Calculate Required FTE for Inbound Call Volumes What Exactly is FTE Staffing - FTE Required FTE Calculations Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter