Interactions South Africa 2017: Focusing on Reinventing Customer Service

NICE will be hosting its annual customer conference, Interactions South Africa, on September 13 at Summer Place in Johannesburg.

This year’s programme will focus on “reinventing customer service”, with a variety of industry experts on hand to share the latest trends and best practices in how to deliver an outstanding customer experience while improving business results.

NICE EMEA President John O’Hara will keynote the opening address, and Johannesburg-based IT services company Dimension Data will deliver a session on insights from its 2017 Global Customer Experience Benchmarking report.

South African Insurance company Telesure will also be discussing empowering employees with tools that provide insight into their performance. And financial services provider Nimble Group will be talking about how it improved agent performance with effective analytics.

Other NICE experts will also be on hand in the Solutions Showcase to demonstrate NICE’s extensive portfolio of customer experience solutions and provide insights into how organisations can optimise these solutions in order to improve business performance.

John O’Hara, President NICE EMEA, added that: “We are delighted to bring NICE Interactions back to South Africa and look forward to another hugely successful event.

“The team is looking forward to spending time with customers, partners and industry leaders, and discussing the latest developments in the industry.

“Interactions South Africa will include a range of sessions, as well as the Solutions Showcase where NICE’s latest innovation will be on display.

“NICE experts will be on hand to demonstrate the rich range of solutions, including Next Generation Quality Management, Nexidia Analytics, Robotic Process Automation, Real-Time Authentication, Workforce Management and Back Office Workforce Optimisation.”

To register for the event, click here.

For more from NICE, visit www.nice.com