Launching the Largest Ever Customer Experience Survey! 290 Filed under - Archived Content, CX The Customer Experience Foundation are asking YOU to take part in the largest global survey about Customer Experience ever undertaken amongst senior professionals in large organisations. Excellence in Customer Experience (CX) delivers significant commercial benefits and builds customer loyalty, advocacy and long-term value. These benefits are compelling companies to use it for competitive advantages. However, companies that do so, need to keep up with best practice and the latest thinking. This is easier said than done, as the understanding of, and the science around, CX is changing fast. So, where are you on that Journey today? And do your customers agree? This short survey enables you to assess your organisation’s level of knowledge and skill in CX. When you have done so, you will receive a copy of the results and a benchmark report of how your organisation stacks up against thousands of others produced by the Foundation. As well as this individual report, you can also find out which are the biggest challenges and highest priorities for Customer Experience over the next 12 months, whilst accessing exclusive additional content. In addition, all of your answers will be treated with confidentiality and consolidated at industry level. Author: Robyn Coppell Published On: 9th Nov 2016 - Last modified: 4th May 2018 Read more about - Archived Content, CX Related Reports eBook: Five Trendsetters in CX Innovation White Paper: How to Drive Business Improvements with Customer Insights Report: Customer Experience Horizons eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter