Report: NiCE Global Happiness Index 2025
As AI-powered technology and social media continue to turbo charge global connectivity, the customer experience is evolving at unprecedented speed.
But how does this transformation make consumers feel? That’s the focus of this year’s Global Happiness Index.
To shine a light on the opportunity, this year’s report considers three key questions:
But how does this transformation make consumers feel? That’s the focus of this year’s Global Happiness Index.
To shine a light on the opportunity, this year’s report considers three key questions:
- How are current trends shaping customer service expectations?
- What aspects of customer service are powering happiness?
- How is the evolving role of AI and automation driving customer satisfaction and trust?
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