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Make Each of Your Break-out Rooms Different

Published On: 15th Mar 2016 08:00 - Modified: 4th May 2021

Here is an idea to help you improve cross-departmental relationships in the contact centre.

In a large contact centre it can be difficult for everyone to get to know each other, especially if Mary from Sales is always in the downstairs break-out room, while Martin from Customer Service is always upstairs.

One way to encourage everyone to move around and make new friends is to make each of your break-out rooms different. For example, putting a pool table and dart board in one room, a cash machine in another and a coffee machine in another.

If you are still struggling to get agents to move around, try hosting a cake day in just one of the break-out rooms. There’s nothing like a bit of cake to get everyone in the same room!

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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