Make Each of Your Break-out Rooms Different 1,142 Filed under - Archived Content Here is an idea to help you improve cross-departmental relationships in the contact centre. In a large contact centre it can be difficult for everyone to get to know each other, especially if Mary from Sales is always in the downstairs break-out room, while Martin from Customer Service is always upstairs. One way to encourage everyone to move around and make new friends is to make each of your break-out rooms different. For example, putting a pool table and dart board in one room, a cash machine in another and a coffee machine in another. If you are still struggling to get agents to move around, try hosting a cake day in just one of the break-out rooms. There’s nothing like a bit of cake to get everyone in the same room! Author: Megan Jones Published On: 15th Mar 2016 - Last modified: 4th May 2021 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter