NICE Positioned As A Leader in 2022 Gartner Magic Quadrant for RPA

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Filed under - Contact Centre News,

NICE has announced it has been recognised as a Leader in the 2022 Gartner “Magic Quadrant for Robotic Process Automation” research report.

NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA.

According to Gartner, “Robotic process automation remains a popular software market for improving operational efficiency with tactical automation most often happening via screen scraping.

This Magic Quadrant evaluates 15 enterprise RPA vendors to help you make the best choice for your organisation’s task automation needs.”

NICE Robotic Process Automation offers a full spectrum of automation solutions from a single platform with a combination of attended, unattended, and cognitive automation which NICE believes streamlines processes, eliminates errors, and frees employees to focus on high-value tasks.

NICE also offers NEVA (NICE Employee Virtual Attendant), which NICE considers to be the first and most advanced employee virtual attendant bot in the global market.

Barry Cooper, President, NICE Workforce and Customer Experience at NICE: “We are very pleased to be recognised by Gartner as a Leader in the Magic Quadrant for RPA, which we believe reflects our commitment to creating a more frictionless customer experience.

Today’s digital consumers expect more efficient and personalised services than ever before, and only organisations who use digital and AI capabilities, like RPA, to keep up with these growing, sophisticated consumer demands will continue to lead into the future.”

For more information about NICE - visit the NICE Website

About NICE

NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: NICE

Published On: 28th Jul 2022
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