NICE Positioned As A Leader in 2022 Gartner Magic Quadrant for RPA Related Articles Gartner Magic Quadrant for CCaaS 2023 The Future: Exploring Robotic Process Automation (RPA) What Is Robotic Process Automation (RPA)? and What are some Use Cases? RPA in Contact Centres: An Executive Guide © sdecoret - Adobe Stock - 342785966 Filed under - Contact Centre News, NICE NICE has announced it has been recognised as a Leader in the 2022 Gartner “Magic Quadrant for Robotic Process Automation” research report. NICE was one of 16 vendors evaluated in this report and placed in the Leaders quadrant for the Ability to Execute and Completeness of Vision. This is the first time NICE has been named a Leader in this Magic Quadrant for RPA. According to Gartner, “Robotic process automation remains a popular software market for improving operational efficiency with tactical automation most often happening via screen scraping. This Magic Quadrant evaluates 15 enterprise RPA vendors to help you make the best choice for your organisation’s task automation needs.” NICE Robotic Process Automation offers a full spectrum of automation solutions from a single platform with a combination of attended, unattended, and cognitive automation which NICE believes streamlines processes, eliminates errors, and frees employees to focus on high-value tasks. NICE also offers NEVA (NICE Employee Virtual Attendant), which NICE considers to be the first and most advanced employee virtual attendant bot in the global market. Barry Cooper, President, NICE Workforce and Customer Experience at NICE: “We are very pleased to be recognised by Gartner as a Leader in the Magic Quadrant for RPA, which we believe reflects our commitment to creating a more frictionless customer experience. Today’s digital consumers expect more efficient and personalised services than ever before, and only organisations who use digital and AI capabilities, like RPA, to keep up with these growing, sophisticated consumer demands will continue to lead into the future.” For more information about NICE - visit the NICE Website About NICE NICE is a leading global enterprise software provider that enables organizations to improve customer experience and business results, ensure compliance and fight financial crime. Their mission is to help customers build and strengthen their reputation by uncovering customer insight, predicting human intent and taking the right action to improve their business. Read other posts by NICE Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: NICE Published On: 28th Jul 2022 Read more about - Contact Centre News, NICE Recommended Articles Gartner Magic Quadrant for CCaaS 2023 The Future: Exploring Robotic Process Automation (RPA) What Is Robotic Process Automation (RPA)? and What are some Use Cases? RPA in Contact Centres: An Executive Guide Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter