NICE inContact Teams Up With USU

A pattern that synbolises the partnership concept

NICE inContact have entered into a DEVone ecosystem partnership agreement with USU.

The partnership will deliver NICE inContact CXone –a cloud contact centre platform – and USU Knowledge Management to thousands of customer service organizations across the globe.

The new integration provides a powerful solution for companies across the globe to reduce costs, increase automation and improve both the agent and customer experience while coping with the challenges posed by the ongoing pandemic.

USU’s knowledge management (KM) platform offers decisions trees, artificial intelligence, self-service, chatbots, social media integration and more, enabling contact centre agents to find information quickly.

“Our KM platform will bring a powerful customer-service focused knowledge base to NICE inContact customers, who can further extend it with self-service, chatbots and even voicebots as they grow,” said Chris Rall, Director of Sales for North America at USU.

For more information about NICE inContact, visit:

Author: Robyn Coppell

Published On: 18th Mar 2021 - Last modified: 24th Mar 2021
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

NICE inContact CXone Provides a Strong ROI
The words AI on blue background with some coloured squares decoration
NICE inContact Add New AI Capabilities to CXone
How NICE inContact Has Grown Over the Past Two Years