NICE Named as a Leader in Workforce Engagement Management


NICE has been positioned by Gartner as a Leader in the Magic Quadrant for Workforce Engagement Management.

The company was placed highest on the ability to execute axis and furthest to the right on the completeness of vision axis within the Leaders quadrant again this year.

“Having truly engaged contact centre employees presents an opportunity for differentiation and risk mitigation, and requires adjusting the mindset and technologies to manage agents’ day-to-day roles. This vendor evaluation will help application leaders committed to this change make the right choice,” says Miki Migdal, President of NICE Enterprise Product Group.

“We’re proud to be the company that is placed highest for the ability to execute and furthest to the right for completeness of vision for the second year in the Magic Quadrant for Workforce Engagement Management.

“To us, workforce engagement is a top priority in our strategy, and we believe that some of NICE’s strengths are highlighted in the report, and are the key building blocks for any organisation to build a strong WEM strategy.

Miki Migdal

“We continue to strive to innovate while we execute on our product roadmap and consider allowing our customers to create a highly engaged workforce our most important mission.

“We believe our positioning in the Leaders quadrant in this Magic Quadrant by Gartner is a confirmation of our focus on enabling customers to unlock the power of information to improve business performance.

“It is also our belief that our acquisitions of NICE inContact and Workflex is changing the face of the workforce engagement management industry, enabling the market to act smarter and respond faster.”

Leaders Quadrant Description in the Magic Quadrant for Workforce Engagement Management:

“Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”

Leaders Quadrant Description in the Magic Quadrant for Employee Engagement:

“Having truly engaged contact center employees presents an opportunity for differentiation and risk mitigation, and requires adjusting the mindset and technologies to manage agents’ day-to-day roles. This vendor evaluation will help application leaders committed to this change make the right choice.”

Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

To find outr mre about NICE, visit: www.nice.com

References

Gartner, “Magic Quadrant for Workforce Engagement Management,” Jim Davies, Simon Harrison, Drew Kraus, 6 February 2018.

Published On: 9th Feb 2018 - Last modified: 14th Feb 2018
Read more about - Call Centre News,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.