Not Everyone Makes a Great Customer – Infographic


Customers: the Good, the Bad and the Ugly

Let me set the scene. It’s 1966 in a Clint Eastwood movie where the two of you meet eye to eye in front of a saloon. The tension rises, you want to take the first shot, but instead, you play the good, while the customer is the bad and the ugly!

We feel you.

Everything from someone calling in two minutes before close or the customer who insists on taking a call while you serve them, we’ve all been there!

It takes a lot of patience to handle the array of customers that we are confronted with on a daily basis. It takes super powers!

But don’t get mad – get to laughing.

We have collated a list of the most common personalities who ‘do not’ make the greatest customers, for a little fun.

Let’s begin with the one who knows how to do your job better than you (and your boss). Think of them like a business consultant advising on best business practices (come on, they’re basically doing you a favour!)

Then there’s the ninja who envies you so much that he wants to be you. He’s like your apprentice, posing as a customer to learn more from you.

Slightly more frustrating is the one who is the greatest of all hagglers, he treats your company more like a Sunday car boot sale than an actual established business. Just breathe!

And the baddest, ugliest one of them all, the very vocal customer. He’s angry, he’s loud and you’re going to hear about it.

We share with you this fun infographic of some of the most challenging customers and strategies to help you cope.

As Clint Eastwood would say “Go ahead, make my day”

 

This post has been re-published by kind permission of The Website Group – View the original post

Published On: 24th Jul 2017 - Last modified: 27th Jul 2017
Read more about - Industry Insights,


2 Comments
  1. Working in retail, I’d have to agree!

    Oh… ‘Langry’, first paragraph… The first ‘their’ should in fact be ‘they’re’.

    Louise Harris 25 Jul at 2:08 pm
  2. Thanks Louise, we have made those changes to the infographic

    Rachael Boynton 27 Jul at 12:00 pm
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.