Recorded Webinar: Developing Effective Internal Communications in the Contact Centre


How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?

In this webinar we looked at the best ways to get the messages out, turbo-charge your internal communications and develop a two-way dialogue with your staff.

Agenda

  • Introductions – Rachael Boynton, Call Centre Helper
  • Katie Bunting, OVO Energy
Webinar Slides: Developing Effective Internal Communications in the Contact Centre

Click here to view the slides

  • Stephanie Liais, RingCentral
Webinar Slides: Developing Effective Internal Communications in the Contact Centre by Stephanie Lias

Click here to view the slides

Topics to be discussed

  • Information sharing
  • Removing the reliance on email
  • Building a two way dialogue
  • What not to communicate
  • Communicating with off-site and shift workers
  • Huddle meetings
  • Sharing information on wall boards – the right and the wrong ways
  • Intranets, forums and social media
  • Newsletters
  • The best ways to share recognition
  • Use of technology
  • Top tips and Questions from the audience
  • Winning tip –”Short instant messages can also be sent via MS communicator / lynx / Skype to multiple team members” thanks to seema2

Original Webinar date: During our Online Conference – March 2018







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