Recorded Webinar: Developing Effective Internal Communications in the Contact Centre

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Agenda

• Introductions – Rachael Boynton, Call Centre Helper
• Katie Bunting, OVO Energy

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• Stephanie Liais, RingCentral

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Topics to be discussed

• Information sharing
• Removing the reliance on email
• Building a two way dialogue
• What not to communicate
• Communicating with off-site and shift workers
• Huddle meetings
• Sharing information on wall boards – the right and the wrong ways
• Intranets, forums and social media
• Newsletters
• The best ways to share recognition
• Use of technology
• Top tips and Questions from the audience
• Winning tip –”Short instant messages can also be sent via MS communicator / lynx / Skype to multiple team members” thanks to seema2

Original Webinar date: During our Online Conference – March 2018

This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral.

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