Recorded Webinar: Developing Effective Internal Communications in the Contact Centre Related Articles 7 Clever Ways to Improve Internal Communication Between Departments How to Improve Internal Communication in the Contact Centre Best Practices for an Impactful Internal Communications Strategy Developing Soft Skills in Call Centre Agents 932 Filed under - Recorded Call Centre and Customer Experience Webinars, RingCentral How do you develop effective internal communications in the contact centre when everyone is busy talking to customers? In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff. Topics Discussed Information sharing Removing the reliance on email Building a two way dialogue What not to communicate Communicating with off-site and shift workers Huddle meetings Sharing information on wall boards – the right and the wrong ways Intranets, forums and social media Newsletters The best ways to share recognition Use of technology Top tips and Questions from the audience Panellists Katie Bunting OVO Energy Stephanie Liais RingCentral Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral Author: Rachael Trickey Published On: 14th Mar 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, RingCentral Recommended Articles 7 Clever Ways to Improve Internal Communication Between Departments How to Improve Internal Communication in the Contact Centre Best Practices for an Impactful Internal Communications Strategy Developing Soft Skills in Call Centre Agents Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter