Recorded Webinar: Developing Effective Internal Communications in the Contact Centre

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How do you develop effective internal communications in the contact centre when everyone is busy talking to customers?

In this webinar we look at the best ways to get the messages out, turbo charge your internal communications and develop a two way dialogue with your staff.

Topics Discussed

  • Information sharing
  • Removing the reliance on email
  • Building a two way dialogue
  • What not to communicate
  • Communicating with off-site and shift workers
  • Huddle meetings
  • Sharing information on wall boards – the right and the wrong ways
  • Intranets, forums and social media
  • Newsletters
  • The best ways to share recognition
  • Use of technology
  • Top tips and Questions from the audience

Panellists

Katie Bunting - Headshot
Katie Bunting
OVO Energy

Stephanie Liais - Headshot
Stephanie Liais
RingCentral

Rachael Trickey - Headshot
Rachael Trickey
Call Centre Helper

Author: Rachael Trickey

Published On: 14th Mar 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars,

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