Recorded Webinar: Developing Effective Internal Communications in the Contact Centre


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Agenda

  • Introductions – Rachael Boynton, Call Centre Helper
  • Katie Bunting, OVO Energy

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  • Stephanie Liais, RingCentral

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Topics to be discussed

  • Information sharing
  • Removing the reliance on email
  • Building a two way dialogue
  • What not to communicate
  • Communicating with off-site and shift workers
  • Huddle meetings
  • Sharing information on wall boards – the right and the wrong ways
  • Intranets, forums and social media
  • Newsletters
  • The best ways to share recognition
  • Use of technology
  • Top tips and Questions from the audience
  • Winning tip –”Short instant messages can also be sent via MS communicator / lynx / Skype to multiple team members” thanks to seema2

Original Webinar date: During our Online Conference – March 2018


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This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral.

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