The Award Winning Contact Centre Magazine

Translate

Articles about RingCentral

A picture of a woman using voice recognition on her mobile phone

Voice Recognition

121

Read more...

A picture of a video conference call

RingCentral Expands the Capabilities of Its Video Solution

220

Read more...

What Is IVR (Interactive Voice Response)?

207

Read more...

A picture of a call centre operator assisting a client

An Introduction to First Contact Resolution

338

Read more...

A picture of a smiling agent wearing a headset and speaking to a customer

A Guide to the Role of a Contact Centre Agent

411

Read more...

A photo of a bunch of cables

What Is an Auto Dialler?

144

Read more...

Image of Network and UTP cables

What is Automatic Call Distribution (ACD)?

725

Read more...

A picture of someone with their arms open and birds flying

Build Agent Confidence With Good Training Practices

83

Read more...

A picture of a customer experience infographic

Turbocharging Customer Experience in the Contact Centre

101

Read more...

A picture of a mobile phone with live chat speech bubble icons

An Introduction to Webchat: Examples, Benefits and Uses

61

Read more...

Latest reports

report image for $projectTitle

How to Improve Customer Experience by Deflecting Calls to Digital Channels

report image for $projectTitle

Whitepaper: How to Future-Proof Your Contact Centre

report image for $projectTitle

Whitepaper: Cloud Contact Centre Platform Selection Guide

report image for $projectTitle

Outbound Engagement Playbook

report image for $projectTitle

Whitepaper: What Your Employees Need to Keep Your Customers Happy

report image for $projectTitle

Whitepaper: Long Hold Times Are Killing Your Customer Experience

report image for $projectTitle

Whitepaper: Сontact Centre 2.0: Tomorrow’s Solutions For Today’s Customers

report image for $projectTitle

Remote Agent Playbook

report image for $projectTitle

Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition)

report image for $projectTitle

White Paper: Why it’s Time to Leave Your On-Premises Call Centre Hardware Behind